Who are you?We are looking for our first Technical Support Engineer to join us at DrDoctor as we scale to help us build the support function across the business. This is a fantastic opportunity for someone to make a real impact and take ownership of current processes and procedures around different areas of support. As a new role and function you will have the opportunity to grow and develop with the role, evolving it in line with business needs. The team will likely need to grow over time, giving an opportunity to focus on leading that team or becoming more of a technical expert. You will have proven experience in providing technical support, confidence in taking the initiative to continuously improve current support practices, and strong communication skills to collaborate with multiple teams. OK, that’s me, but who are you? DrDoctor is a HealthTech company on an exciting growth trajectory. Our technology focuses on engaging patients across their healthcare journey while saving hospitals time, effort, and money. Our Mission is that healthcare needs a reset. More people need care every day and health services struggle. Current patient engagement is a mess of disparate systems that hinder, rather than help care delivery. Our Vision is a remote-first healthcare system, which can meet demand without sacrificing care quality. We want patients to be engaged in their care, shifting to a digital first model. We do that onscale: <ul> <li>10 million+ patients use DrDoctor </li> <li>We manage over 50 million appointments </li> <li>We work with over 40 NHS Trusts and Health Boards </li> </ul>We the NHS and want to help it work better. We radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and taxpayers. Tell me more! Who will I be working with? In this role you will really interact with every part of the business on a daily basis, even as we grow! In the meantime, here’s a sneak peek about 3 of our colleagues: “Hi! I’m Sierra and I’ve been with DrDoctor for over a year. As a Success Associate, I work with our clients to help them achieve maximum value from using our products and services. I also oversee the Support function of the company and ensure everyone using DrDoctor receives great customer service.” “Hey it's me, Cory. I've been an Infrastructure Engineer at DrDoctor for a few months now. Like you, I came from a support background, and prior to that I ran a family business on the South Coast. I'll be working closely with you to help you get started, but everyone at DrDoctor is very knowledgeable and always happy to help. I hope you'll join me in getting stuff done, so we can help our NHS help everyone else.” “Hi I'm Liam, I've been working at DrDoctor as a software developer for almost 3 years, my work is primarily based around the appointments and scheduling products. Having a good support process is critical to ensuring our consumers have a great experience when using our products and making sure we respond in a timely manner when things do go wrong. We use many different observability tools and techniques to make sure we know the health of our ecosystem, ranging from good logging practices to mitigation tools supplied by Azure. Supporting our products requires you to work independently and with software engineers to identify live issues and respond accordingly, good problem-solving skills, a love for working with tech old and new, and a calm head are all essential.”RequirementsWhat will you do?<ul> <li>Own, troubleshoot and resolve escalated technical issues using collaboration, defining best practices and consistent communication across teams </li> <li>Reproduce product issues to determine the root-cause, identifying workarounds and potential fixes or escalate further where needed </li> </ul><ul> <li>Create and maintain incident management reports in collaboration with product and engineering </li> <li>Take ownership of support process improvement </li> <li>Build a knowledge base of recurring issues and fixes </li> <li>Perform SQL queries and log analysis </li> <li>Maintain and manage the alerts and notifications channels </li> </ul><ul> <li>Investigate error messages and replay errors in the queue </li> <li>Demonstrate leadership through personal responsibility, accountability and teamwork </li> </ul>OK, I’m interested. What experience do I need to have? Essential: <ul><li>Experience of working in a similar role </li></ul><ul> <li>Strong problem-solving and troubleshooting skills </li> <li>SQL knowledge </li> <li>Exposure to cloud platforms, ideally Azure, but can also be AWS or GCP </li> <li>Ability to coordinate with other internal teams to help identifying, reporting, and resolving product defects </li> <li>Self-starter attitude, solution oriented and easily able to adapt to new technologies </li> </ul>Desirable: <ul> <li>Experience with Azure technologies </li> <li>Comfortable debugging code and familiar with debugging tools and practices </li> <li>Experience with scripting languages (PowerShell, bash) </li> <li>Users, permissions and access management using Azure AD </li> </ul><ul> <li>Experience with logging tools like Splunk, Application Insights </li> <li>Experience with monitoring tools like DataDog, Azure Monitor, Pingdom </li> </ul>We know from research and experience that candidates may not apply if they don’t feel they meet 100% of our requirements. If you don’t tick all the boxes but feel you would be a good fit, we would still love to hear from you. We are committed to creating a diverse and inclusive culture! Just to let you know too, we will need you to have the Right To Work in the UK, and as we work closely with the NHS, if we get to the stage where we make you an offer to join us, we will also need to undertake a DBS check. We are perfect for each other, what are the next steps? We are currently recruiting heavily and have a lot of CV’s to go through. However, we don’t wait for roles to close before going through your CV. We will be in touch in a few days to let you know if we think we might be a match, and if we are not. Unfortunately, because we get so many CV’s we are not able to send an individual response if its not a match. However, if you want more details as to why, just drop us a note and we will arrange to get some feedback over to you. If it’s a match, then we will arrange a time to talk to you on a quick 30 minute call. It’s just an informal chat so you can relax! We will tell you more about the role, the team and why you should want to join us. If we continue, then we will invite you in to meet the team and founders. Depending on your role we may also ask you to complete an assessment. We get there are a lot of great roles out there, so we will make sure to get through the rounds as quickly as possible. All we ask is you keep us up to date with your plans. BenefitsI can’t wait to get started, what are the perks?An awesome team? Ok, you want more? <ul> <li>Remote by default approach - Everyone at DrDoctor will work remotely, most of the time with regular opportunities to socialise and engage at office spaces available in London and Manchester. </li> <li>Flexible working (we support your family and personal commitments; you can work where you are at your best and at times when you feel most productive) </li> <li>25 days holiday plus Bank Holidays (with our own DrDoctor Bank Holidays thrown in for good measure!) </li> </ul><ul> <li>4 duvet days per year for those days that you just don’t feel like working </li> <li>Personal development time every other Friday </li> <li>Yoga on a Monday, team sports and other fitness classes adhoc </li> <li>Mental health support through our partner OpenUp </li> <li>Drinks/other fun things sent to you in the post </li> </ul><ul> <li>Enhanced parental leave (up to 16 weeks fully paid parental leave for anyone who brings a child into their home – whether this is via birth, adoption or surrogacy) </li> <li>Salary for this role is £37,500 - £57,500 DOE </li> <li>EMI share options scheme! </li> </ul>As DrDoctor has grown, we are seeing more of our people wanting to socialise in different ways. Whilst we know that some of us love to go to the pub, we want to make sure we are including a wide variety of activities and events for our teams to enjoy each other's company, we aim to continue creating an open space for anyone and everyone to suggest how they’d like to spend time with their teams. When we're able to, we also do summer and Christmas parties and regular company/team socials and away days. So far in 2022, we have enjoyed picnics at a nearby farm, a water colouring session, board games evening and Crystal Maze! We have also held various events for celebrations such as Eid ul-Fitr, Holi Festival and International Women’s Day

DrDoctor

Senior Technical Support Engineer

Who are you?We are looking for our first Technical Support Engineer to join us at DrDoctor as we scale to help us build the support function across the business. This is a fantastic opportunity for someone to make a real impact and take ownership of current processes and procedures around different areas of support. As a new role and function you will have the opportunity to grow and develop with the role, evolving it in line with business needs. The team will likely need to grow over time, giving an opportunity to focus on leading that team or becoming more of a technical expert. You will have proven experience in providing technical support, confidence in taking the initiative to continuously improve current support practices, and strong communication skills to collaborate with multiple teams. OK, that’s me, but who are you? DrDoctor is a HealthTech company on an exciting growth trajectory. Our technology focuses on engaging patients across their healthcare journey while saving hospitals time, effort, and money. Our Mission is that healthcare needs a reset. More people need care every day and health services struggle. Current patient engagement is a mess of disparate systems that hinder, rather than help care delivery. Our Vision is a remote-first healthcare system, which can meet demand without sacrificing care quality. We want patients to be engaged in their care, shifting to a digital first model. We do that onscale: <ul> <li>10 million+ patients use DrDoctor </li> <li>We manage over 50 million appointments </li> <li>We work with over 40 NHS Trusts and Health Boards </li> </ul>We the NHS and want to help it work better. We radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and taxpayers. Tell me more! Who will I be working with? In this role you will really interact with every part of the business on a daily basis, even as we grow! In the meantime, here’s a sneak peek about 3 of our colleagues: “Hi! I’m Sierra and I’ve been with DrDoctor for over a year. As a Success Associate, I work with our clients to help them achieve maximum value from using our products and services. I also oversee the Support function of the company and ensure everyone using DrDoctor receives great customer service.” “Hey it's me, Cory. I've been an Infrastructure Engineer at DrDoctor for a few months now. Like you, I came from a support background, and prior to that I ran a family business on the South Coast. I'll be working closely with you to help you get started, but everyone at DrDoctor is very knowledgeable and always happy to help. I hope you'll join me in getting stuff done, so we can help our NHS help everyone else.” “Hi I'm Liam, I've been working at DrDoctor as a software developer for almost 3 years, my work is primarily based around the appointments and scheduling products. Having a good support process is critical to ensuring our consumers have a great experience when using our products and making sure we respond in a timely manner when things do go wrong. We use many different observability tools and techniques to make sure we know the health of our ecosystem, ranging from good logging practices to mitigation tools supplied by Azure. Supporting our products requires you to work independently and with software engineers to identify live issues and respond accordingly, good problem-solving skills, a love for working with tech old and new, and a calm head are all essential.” What will you do? <ul> <li>Own, troubleshoot and resolve escalated technical issues using collaboration, defining best practices and consistent communication across teams </li> <li>Reproduce product issues to determine the root-cause, identifying workarounds and potential fixes or escalate further where needed </li> </ul><ul> <li>Create and maintain incident management reports in collaboration with product and engineering </li> <li>Take ownership of support process improvement </li> <li>Build a knowledge base of recurring issues and fixes </li> <li>Perform SQL queries and log analysis </li> <li>Maintain and manage the alerts and notifications channels </li> </ul><ul> <li>Investigate error messages and replay errors in the queue </li> <li>Demonstrate leadership through personal responsibility, accountability and teamwork </li> </ul>OK, I’m interested. What experience do I need to have? Essential: <ul><li>Experience of working in a similar role </li></ul><ul> <li>Strong problem-solving and troubleshooting skills </li> <li>SQL knowledge </li> <li>Exposure to cloud platforms, ideally Azure, but can also be AWS or GCP </li> <li>Ability to coordinate with other internal teams to help identifying, reporting, and resolving product defects </li> <li>Self-starter attitude, solution oriented and easily able to adapt to new technologies </li> </ul>Desirable: <ul> <li>Experience with Azure technologies </li> <li>Comfortable debugging code and familiar with debugging tools and practices </li> <li>Experience with scripting languages (PowerShell, bash) </li> <li>Users, permissions and access management using Azure AD </li> </ul><ul> <li>Experience with logging tools like Splunk, Application Insights </li> <li>Experience with monitoring tools like DataDog, Azure Monitor, Pingdom </li> </ul>We know from research and experience that candidates may not apply if they don’t feel they meet 100% of our requirements. If you don’t tick all the boxes but feel you would be a good fit, we would still love to hear from you. We are committed to creating a diverse and inclusive culture! Just to let you know too, we will need you to have the Right To Work in the UK, and as we work closely with the NHS, if we get to the stage where we make you an offer to join us, we will also need to undertake a DBS check. We are perfect for each other, what are the next steps? We are currently recruiting heavily and have a lot of CV’s to go through. However, we don’t wait for roles to close before going through your CV. We will be in touch in a few days to let you know if we think we might be a match, and if we are not. Unfortunately, because we get so many CV’s we are not able to send an individual response if its not a match. However, if you want more details as to why, just drop us a note and we will arrange to get some feedback over to you. If it’s a match, then we will arrange a time to talk to you on a quick 30 minute call. It’s just an informal chat so you can relax! We will tell you more about the role, the team and why you should want to join us. If we continue, then we will invite you in to meet the team and founders. Depending on your role we may also ask you to complete an assessment. We get there are a lot of great roles out there, so we will make sure to get through the rounds as quickly as possible. All we ask is you keep us up to date with your plans. I can’t wait to get started, what are the perks? An awesome team? Ok, you want more? <ul> <li>Remote by default approach - Everyone at DrDoctor will work remotely, most of the time with regular opportunities to socialise and engage at office spaces available in London and Manchester. </li> <li>Flexible working (we support your family and personal commitments; you can work where you are at your best and at times when you feel most productive) </li> <li>25 days holiday plus Bank Holidays (with our own DrDoctor Bank Holidays thrown in for good measure!) </li> </ul><ul> <li>4 duvet days per year for those days that you just don’t feel like working </li> <li>Personal development time every other Friday </li> <li>Yoga on a Monday, team sports and other fitness classes adhoc </li> <li>Mental health support through our partner OpenUp </li> <li>Drinks/other fun things sent to you in the post </li> </ul><ul> <li>Enhanced parental leave (up to 16 weeks fully paid parental leave for anyone who brings a child into their home – whether this is via birth, adoption or surrogacy) </li> <li>Salary for this role is £30,000 - £40,000 DOE </li> <li>EMI share options scheme! </li> </ul>As DrDoctor has grown, we are seeing more of our people wanting to socialise in different ways. Whilst we know that some of us love to go to the pub, we want to make sure we are including a wide variety of activities and events for our teams to enjoy each other's company, we aim to continue creating an open space for anyone and everyone to suggest how they’d like to spend time with their teams. When we're able to, we also do summer and Christmas parties and regular company/team socials and away days. So far in 2022, we have enjoyed picnics at a nearby farm, a water colouring session, board games evening and Crystal Maze! We have also held various events for celebrations such as Eid ul-Fitr, Holi Festival and International Women’s Day

Technical Support Engineer

Who are you?We are looking for a Contract Data Engineer to join an exciting new team developing solutions that will use analytics, AI and statistical processes to enhance our products capabilities and provide our healthcare clients with the right tools to continue to meet the rising patient need. As a Data Engineer you will be primarily focused on our analytics platform. You will be creating the scalable, efficient and testable production ready pipelines to move and transform the data, and you’ll be responsible for modelling the data objects, designing the structure of the new schemas and improving the performance of queries. You will play a crucial role in our cross functional team, along with business domain experts, engineers, product analysts and client delivery teams. You’ll understand data and reporting requirements from our BI and will ensure the teams have the information they need to make key decisions using data. This opportunity will allow you to have a direct effect on what we do and how we do it! OK, that’s me, but who are you? DrDoctor is a HealthTech company on an exciting growth trajectory. Our technology focuses on engaging patients across their healthcare journey while saving hospitals time, effort, and money.Our Mission is that healthcare needs a reset. More people need care every day and health services struggle. Current patient engagement is a mess of disparate systems that hinder, rather than help care delivery.Our Vision is a remote-first healthcare system, which can meet demand without sacrificing care quality. We want patients to be engaged in their care, shifting to a digital first model.We do that onscale:<ul> <li>10 million+ patients use DrDoctor</li> <li>We manage over 50 million appointments</li> <li>We work with over 35 NHS Trusts and Health Boards</li> </ul>We HEART the NHS and want to help it work better. We radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and taxpayers.Tell me more! Who will I be working with? In this role you really will interact with every part of the business on a daily basis, even as we grow! But meet Shane: 'I'm Shane, and I work in the Data team within the Product group. This team is relatively new, and we manage the usual tasks around unlocking insights from various data sources. Our mission is a little different though. It's not financial figures or social media data we're crunching. This data is used to help our wonderful NHS give patients the care they need quickly and efficiently. There aren't many data jobs where you can make an important contribution to the community like this. It's a good feeling. Also, much of what's on our future roadmaps is greenfield. That's pretty exciting. It means we need ambitious people with open minds, big imaginations and bags of drive. People who are willing to explore and learn and can collaborate and share their knowledge on projects not just with developers but people right across the DrDoctor team. This is a company with big plans and one that is tangibly scaling-up. Pre-Covid the headcount here was under 40. That number has easily doubled since (and that includes yours truly). Our challenge is to ensure everything we build is secure, flexible and scalable, and can keep pace with a flourishing company. Plus we're a friendly and sociable bunch of people who come from all around the world and all walks of life. And we like a laugh.' OK, I’m interested. What experience do I need to have?We’d like you to have some experience of:<ul><li>SQL Server Development </li></ul><ul> <li>Data Warehouses (with awareness of Kimball)</li> <li>Azure Data Factory (or similar)</li> <li>CI/CD for data pipelines (for example Azure DevOps)</li> <li>Experience of graph databases e.g. neo4j</li> </ul>Bonus points for:<ul><li>Python / Databricks </li></ul><ul><li>Power BI </li></ul>Just to let you know too, we will need you to have the Right To Work in the UK, and as we work closely with the NHS, if we get to the stage where we make you an offer to join us, we will also need to undertake a DBS check. I can’t wait to get started, what are the perks?An awesome team? Ok, you want more?<ul> <li>Remote by default approach - Everyone at DrDoctor will work remotely, most of the time with regular opportunities to socialise and engage at office spaces available in London and Manchester.</li> <li>Flexible working (we support your family and personal commitments; you can work where you are at your best and at times when you feel most productive)</li> <li>25 days holiday plus Bank Holidays (with our own DrDoctor Bank Holidays thrown in for good measure!)</li> <li>4 duvet days per year for those days that you just don’t feel like working </li> <li>Personal development time every other Friday</li> <li>Yoga on a Monday, team sports and other fitness classes adhoc</li> <li>Mental health support through our partner OpenUp</li> <li>Drinks/other fun things sent to you in the post</li> <li>Enhanced parental leave (up to 16 weeks fully paid parental leave for anyone who brings a child into their home – whether this is via birth, adoption or surrogacy)</li> <li>Salary competitive and dependant on experience</li> <li>EMI share options scheme!</li> </ul>As DrDoctor has grown, we are seeing more of our people wanting to socialise in different ways.Whilst we know that a lot of us love to go to the pub, we want to make sure we are including a wide variety of activities and events for our teams to enjoy each other's company, we aim to continue creating an open space for anyone and everyone to suggest how they’d like to spend time with their teams.When we're able to, we also do summer and Christmas parties and regular company/team socials and away days. So far in 2022, we have enjoyed picnics at a nearby farm, a water colouring session, board games evening and Crystal Maze! We have also held various events for celebrations such as Eid ul-Fitr, Holi Festival and International Women’s Day.Next StepsWe are currently recruiting heavily and have a lot of CV’s to go through. However, we don’t wait for roles to close before going through your CV. We will be in touch in a few days to let you know if we think we might be a match, and if we are not. Unfortunately, because we get so many CV’s we are not able to send an individual response if it’s not a match. However, if you want more details as to why, just drop us a note and we will arrange to get some feedback over to you.If it’s a match, then we will arrange a time to talk to you on a quick 30 minute call. It’s just an informal chat so you can relax! We will tell you more about the role, the team and why you should want to join us.If we continue then we will invite you in to meet the team and founders. Depending on your role we may also ask you to complete an assessment.We get there are a lot of great roles out there, so we will make sure to get through the rounds as quickly as possible. All we ask is you keep us up to date with your plans.

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