For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What’s the opportunity?We are currently looking to recruit an experienced Data Analyst - Product into the BI / Analyst team. In this integral role, you will be working with your peers to ensure the accuracy and consistency of data, create customer and operational insights and provide impactful visualisations to inform business decisions across our internal product teams.Specifically, your main objectives will be to understand and facilitate the data needs of the various product teams through data analysis, tagging / tracking of product features, supporting A/B testing and App development. Developing and maintaining dashboards and ad hoc reports to inform and help Product and Senior leadership track ongoing performance. For this you will need to explore and analyse our data sets with a focus on areas such as customer behaviour and engagement, ensuring we have a deep understanding of the complete online customer journey and their life-time value. You will also drive our understanding of course page performances and support the business with recommendations to improve our course portfolio and product development.You will play an important part in improving our data models by defining new dimensions and measures to fulfil business requirements and make dashboards and self-service easy to use, ensuring our governance around naming conventions, data dictionaries and processes are resulting in our Looker self-serve offering being scalable, insightful and efficient.What does success look like?The ideal candidate will have strong analytical acumen and experience working with large and diverse data sets in a cloud environment, an understanding of the mechanics of working in a product environment and excellent communication skills to be able to build relationships with key stakeholders across teams. They will have the ability to perform analysis with scientific methods and derive meaningful insights from raw data before presenting the findings back to the intended audiences in the most appropriate format to drive engagement.FutureLearn has made significant investments into its data pipeline to enable fast, easy and scalable access to our data. Our core data stack consists of Stitch/ Meltano, Snowflake, dbt, Looker and Google Analytics.The BI / Analyst team sits in the Data &amp; Analytics Department and works alongside the Data Scientists and Data Engineers.What will you bring to the table?<ul> <li>3+ years experience working as a Data Analyst, conducting independent analyses and dashboard development, preferably embedded or working closely with the Product function</li> <li>Degree educated in a quantitative field (Engineering, Math, Science, Computer Science, Economics or similar)</li> <li>Strong problem-solving ability and experience with using data analysis to identify patterns and trends and generate insights</li> <li>Excellent visualisation skills and experience with standard visualisation packages, ideally Looker and LookML skills</li> <li>Strong SQL skills, experience with dbt would be an advantage</li> <li>Commercially-minded with experience in developing and interpreting insights from raw data and translating findings into business relevant reports</li> <li>Excellent communication and relationship building skills; able to interact and engage with all areas of the business.</li> <li>Strong stakeholder management with experience in negotiating timelines, prioritising tasks and working to deadlines</li> <li>Experience with web analytics packages, especially Google Analytics and Google Tag manager (or willingness to learn)</li> <li>Experience in efficiently interacting and working with Product teams to elicit and standardise KPIs to facilitate and support their decision-making</li> </ul>What can we offer you?<ul> <li>Competitive salary based on experience and qualification</li> <li>Fully flexible working environment/hours, with stylish offices in Holborn</li> <li>28 days’ holiday (plus 8 days’ public holiday)</li> <li>Buy and sell up to 5 days’ holiday</li> <li>Charity day (volunteer for a charity of your choice)</li> <li>Cycle to work scheme, and showers and secure bike parking in the office</li> <li>Season Ticket loan</li> <li>Pension (4% employer / employee contribution)</li> <li>Open University Staff Fee Course Waiver Programme</li> <li>Personal training budget and dedicated time to take our online courses</li> <li>A diverse and inclusive team to work with</li> </ul>What happens next?Ready to go for it? Click 'Apply for this job' below, include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.We can't wait to meet you!Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – regardless of gender, religion, ethnicity, sexual orientation, age or disability.

FutureLearn

Data Analyst

<h4>Description</h4>FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.<h3></h3><h3>What is the opportunity?</h3>Software Engineers at FutureLearn work in multidisciplinary product teams, collaborating with designers, other engineers, product managers and stakeholders.Cross-team collaboration is encouraged, and teams are flexible with people moving between them as needs change, so there's plenty of scope to become familiar with the whole platform.We work in short sprints &amp; regularly share, reflect and iterate on our work. This helps us focus on shipping small, iterative changes and responding quickly to changing business or user needs.Our platform uses some of the latest web technologies alongside unit, integration and acceptance tests to drive design and keep everything working. Every engineer has the ability to deploy, and we deploy multiple times per day to a large-scale cloud based system, supported by our Site Reliability Engineers.<h3></h3><h3>What does success look like?</h3>As a software engineer at FutureLearn you’ll collaborate in a multidisciplinary product team to deliver working software that has an impact on your team’s metrics. This will include writing backend and frontend code to deliver new features for our users, as well as refactoring our codebase to make it more pleasant and productive to work on.You’ll be comfortable writing modular code and thinking about how your work fits into the big picture, and collaborating with our data engineers to make use of our reporting and analysis.You’ll have strong communication skills, and be comfortable discussing problems and solutions with your team-mates. You’ll be asked to give your input &amp; ideas to help make decisions and shape features via design sprints, planning, story mapping and other product development activities.You’ll enjoy learning, teaching &amp; sharing your experience with your colleagues in various ways; we encourage code review, pairing, mentoring, giving (and watching!) regular lightning talks, and getting &amp; giving regular feedback.<h3></h3><h3>What you will bring to the table?</h3>We’re looking for people with experience working with a variety of technologies.Our tech stack is Ruby and Rails, JavaScript, React, TypeScript, GraphQL and Next.js, so experience with any of these would be valuable, but we are open to applications from candidates with experience in any web technologies.You’ll have previous experience building, maintaining and deploying large interactive web applications at scale, taking into account performance, security and maintainability.You’ll have experience writing high-value tests and have a good understanding of software design principles.<h3></h3><h3>What can we offer you?</h3><ul><li>Salary £70,000 to £95,000 (depending on experience)</li><li>28 days of Annual Leave plus UK Public Holidays</li><li>Roll over up to 5 days Holiday</li><li>Buy and Sell up to 5 days Holiday</li><li>Westfield Health Cash Plan</li><li>Personal ‘recharge’ days, no questions asked</li><li>Cycle to Work scheme</li><li>Season Ticket Loan</li><li>Charity work – 1 day dedicated to a charity of your choice</li><li>Calm Premium Subscription</li></ul><h3></h3><h3>What happens next?</h3>Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.<h3></h3><h3>Recruitment Process</h3>Please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@futurelearn.com">jobs@futurelearn.com</a> if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.<h3></h3><h3>Diversity Statement</h3>We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Senior Software Engineer

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What is the opportunity?Software Engineers at FutureLearn work in multidisciplinary product teams, collaborating with designers, other engineers, product managers and stakeholders.Cross-team collaboration is encouraged, and teams are flexible with people moving between them as needs change, so there's plenty of scope to become familiar with the whole platform. We work in short sprints &amp; regularly share, reflect and iterate on our work. This helps us focus on shipping small, iterative changes and responding quickly to changing business or user needs.Our platform uses some of the latest web technologies alongside unit, integration and acceptance tests to drive design and keep everything working. Every engineer has the ability to deploy, and we deploy multiple times per day to a large-scale cloud based system, supported by our Site Reliability Engineers.What does success look like?As a software engineer at FutureLearn you’ll collaborate in a multidisciplinary product team to deliver working software that has an impact on your team’s metrics. This will include writing backend and frontend code to deliver new features for our users, as well as refactoring our codebase to make it more pleasant and productive to work on.You’ll be comfortable writing modular code and thinking about how your work fits into the big picture, and collaborating with our data engineers to make use of our reporting and analysis.You’ll have strong communication skills, and be comfortable discussing problems and solutions with your team-mates. You’ll be asked to give your input &amp; ideas to help make decisions and shape features via design sprints, planning, story mapping and other product development activities.You’ll enjoy learning, teaching &amp; sharing your experience with your colleagues in various ways; we encourage code review, pairing, mentoring, giving (and watching!) regular lightning talks, and getting &amp; giving regular feedback.What you will bring to the table?We’re looking for people with experience working with a variety of technologies.Our tech stack is Ruby and Rails, JavaScript, React, TypeScript, GraphQL and Next.js, so experience with any of these would be valuable, but we are open to applications from candidates with experience in any web technologies.You’ll have previous experience building, maintaining and deploying large interactive web applications at scale, taking into account performance, security and maintainability.You’ll have experience writing high-value tests and have a good understanding of software design principles.What can we offer you?<ul> <li>Salary £55 - £70k depending on experience</li> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Software Engineer (Mid)

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What is the opportunity?The Learning Technologist is responsible for providing support for content creation and course delivery. In this role you will support colleagues in ensuring the efficient delivery of quality courses. The focus of this role is on resolving practical course build issues and acting as advocates of best practice use of our course creation tool. The Learning Technologist will have experience in online content creation, an interest or professional background in educational technology, and is particularly interested in troubleshooting problems within the course build process.The Learning Technologist will play an integral role in the evolution of the Content department, as the business grows and adapts to new and changing business requirements. Attention to detail, along with problem solving and finding creative solutions are key behaviours for success in this role. Learning Technologists are fluent in content creation using online authoring tools, and are comfortable discussing learning design and methodology. This role works closely with colleagues throughout the Content team to understand course and requirements, translate those needs into delivery solutions, and then working closely with partners and other organisations to support the development of online learning experiences that are aligned to FutureLearn’s purpose of transforming access to education. What does success look like?<ul> <li>Providing timely, accurate and friendly support to partners and other course creators during the course build process </li> <li>Assisting partners and colleagues with questions related to best practice use of FutureLearn's course creation tools</li> <li>Carrying out administrative tasks on FutureLearn’s content management system such as managing partner permissions</li> <li>Carrying out any administrative tasks required in relation to the running of courses such as setting up, duplicating and opening course runs</li> <li>Identifying and managing risks that could affect delivery of a course. </li> <li>Helping ensure all course content and activities are accessible to all users</li> <li>Collaborating within the Content team to ensure that courses are published on time and quality standard are maintained.</li> </ul>What you will bring to the role? <ul> <li>Good understanding of usability and accessibility guidelines</li> <li>Demonstrable experience of supporting online content creation </li> <li>Comfortable working in a space that is adjacent to product development and technology.</li> <li>Highly organised, with the ability to quickly establish priorities and manage workloads</li> <li>Strong communication skills, including the ability to communicate with colleagues, partners and subject matter experts with confidence, clarity, transparency and passion</li> <li>Strong organisational skills, including a strong track record for managing multiple projects at different stages of development</li> <li>A self-motivated, organised attitude and the ability to prioritise intuitively, especially when under pressure, to deliver against conflicting demands.</li> <li>Inclusive and collaborative in a diverse multi-disciplinary team. </li> </ul>What we will offer you?<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Learning Technologist

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What is the opportunity?Maintain our platform availability and reliability:<ul> <li>Working together with the Lead Technical Architect, set the technical direction for our infrastructure, ensuring that it continues to scale to support our growth in a cost effective manner. </li> <li>Expert with the tools used to manage our infrastructure and CI/CD systems (Terraform, GitHub Actions, scripting language)</li> <li>Understand and learn to become expert with the full extent of our technology stack and their application at FutureLearn; AWS (RDS, ECS, EC2, S3 and Lambda), Cloudflare, Redis, DNS, Docker and the rest of the infrastructure platform.</li> <li>Responsibility for a platform that is secure, resilient, scalable and cost effective</li> <li>Make use of, maintain and improve our observability tools such as DataDog and AWS CloudWatch to ensure the continued health of the platform, to troubleshoot any abnormal performance and be able to identify the underlying causes.</li> <li>Respond to incidents affecting the platform, including being part of the on-call rota.</li> <li>Ensure that our disaster recovery and incident response are regularly exercised and improved. Design new exercises informed by industry practices such as gamedays, chaos engineering, etc.</li> </ul> Build a DevOps culture at FutureLearn:<ul> <li>Own the developer experience; support the SREs with improving the process of developing, testing and continuously deploying the FutureLearn application so that it’s safer, faster and easier for engineers to work on. </li> <li>Be expert in the principles of CI/CD, ensuring engineers can always deliver high quality services to production</li> <li>Empower software engineers to understand how to get their code into production, and how to identify and debug performance issues.</li> <li>Support software engineers by pairing, teaching, mentoring, coaching, reviewing code and demonstrating the practices of an effective engineer.</li> <li>Be a subject matter expert for infrastructure and operational concerns at FutureLearn.</li> </ul>Leading the Site Reliability Engineering team:<ul> <li>Lead and develop the team of SREs. This may include line management.</li> <li>Coordinate the work of the Site Reliability Engineers, ensuring that sprint goals and OKRs are set and met, delegating appropriately.</li> <li>Define and manage the platform engineering decision-making process at FutureLearn.</li> <li>Define, improve and manage our out-of-hours process. Ensuring engineers on the rota are well prepared when responding to incidents.</li> </ul> What does success look like? <ul> <li>Experience architecting and supporting cloud-native web application infrastructure.</li> <li>Experience working with containers and schedulers (we use Amazon ECS).</li> <li>Experience using automated config management systems to manage and version infrastructure (we use Terraform).</li> <li>A deep understanding of Linux, networking and security.</li> <li>Experience supporting database administration and performance, taking into account scalability and maintainability.</li> <li>A keen interest in automating processes and improving the developer experience.</li> <li>Experience working closely with software engineers in an agile environment.</li> <li>A good understanding of git and how to use version control to effectively structure and communicate your work.</li> </ul>Preferred not essential:<ul> <li>Programming experience in Ruby, JavaScript or Go</li> <li>Experience managing relationships with suppliers (e.g. AWS, Cloudflare)</li> </ul> Above all, we are looking for people who are curious, think critically, are eager to learn and keen to use their experience to help and support others. You will need to be able to communicate and explain things clearly and work well in a collaborative environment as well as autonomously.What we will offer you?<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Lead Site Reliability Engineer

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What is the opportunity?We are looking for a dynamic and collaborative Senior Product Manager (SPM) to lead a cross functional team within the product group. You will help scale, innovate and create a real impact at a time where the world needs new and innovative approaches to delivering relevant education to millions.The position represents a rare opportunity to be a part of a fast-paced business and help shape the technology and product as we grow. You will be playing a crucial role in taking FutureLearn to the next level of success.What success looks like?At FutureLearn, Product Managers work with teams to:<ul><li>Understand problems and opportunities through data, user research, competitor analysis, learning experts and running experiments</li></ul><ul> <li>Plan how to deliver the best commercial impact using the resources available to you, over the short and long term</li> <li>Lead and motivate the team to efficiently ship and iterate product features and ensure they are unblocked</li> <li>Communicate the product vision and keep everyone aligned with the direction and progress</li> </ul>What will you bring to the role?<ul> <li>3-5 years of experience of digital product management in a cross-functional and fast paced environment.</li> <li>You are highly collaborative with a heavy emphasis leading through influence. You are a clear communicator at all levels, and can articulate a compelling vision to get people across the organisation to buy into your vision.</li> <li>You are not afraid to get into the technical details when necessary, and have the ability to understand and discuss technical concepts and manage tradeoffs</li> <li>You have strong analytical and quantitative skills with the ability to use data and metrics to back-up assumptions, make recommendations, and drive action.</li> <li>You are results-oriented, commercially minded and rigorous about measuring impact.</li> <li>You are passionate about learning, transforming access to education and the opportunity that it creates to improve people’s lives.</li> </ul>What we will offer you?<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Senior Product Manager

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team. What is the opportunity?Data Engineers at FutureLearn work in the Data Platform Team, collaborating with data scientists, software engineers and analysts across the company.The Lead Data Engineer provides leadership to the Data Platform Team. They build and maintain tooling and infrastructure that supports decision making processes across the business and enables product improvements by providing a complete and consistent view of our business data.They manage the team’s priorities to ensure that the correct features are being built in the right order and that work supporting the needs of the strategic teams and Data Scientists is balanced with longer term development of our data infrastructure. Our technology stackOur tech stack consists of a core ETL process written in Ruby and managed by Airflow which sources data from our web application's database (MySQL), our email providers (Sendgrid, Iterable), application logs, and other operational data sources. We transform this data in our data warehouse (Snowflake) using dbt, structuring the schema according to Kimball dimensional modelling principles. Additionally we maintain a recommendation engine written in Python, and recently started using Meltano for extracting data from third-party APIs.What does success look like?This Lead Data Engineer develops the vision and strategy of our data architecture, communicates it and leads the team to deliver it. To do this the Lead Data Engineer collaborates with other product teams to understand and agree priorities and work together on implementing parts of the ETL and other data engineering projects that would enable them to collect and analyse the data they need and build data driven features.They also collaborate with the Technology team and Site Reliability Engineer to ensure that the work that they are doing is consistent with the overall technical direction of FutureLearn and that the technical dependencies between the application platform and the data platform can be implemented in the most amenable way for both systems. As a Lead Data Engineer at FutureLearn you will:<ul> <li>Manage, mentor and support the other Data Engineers in the team</li> <li>Architect, design and build bespoke ETL processes and data warehouse, as well as manage and iteratively improve them</li> <li>Collaborate with other teams to help them make effective use of data to drive decisions</li> <li>Implement, deploy and improve machine learning models as services in collaboration with data scientists, and find new and better ways to process our growing volumes of data</li> <li>Give your input and ideas to help make decisions and shape features via planning, story mapping and other product development activities.</li> </ul>You should have previous experience of the following:<ul> <li>Architecting, building and deploying a data warehouse and ETL pipeline, taking into account performance, security and maintainability</li> <li>Writing maintainable, well-tested code in a general purpose programming language. We primarily use Ruby and Python, but we are happy to consider applicants whose experience is in other programming languages</li> </ul>What will you bring to the role?<ul> <li>You can show understanding of the problems data technologies must solve for an analyst, data scientist or data engineer</li> <li>Excellent knowledge of data platforms and technologies and possess direct experience with some of the data technologies we use</li> <li>Professional experience of working with the ingest, processing and storage of data, ideally in a cloud-based context with a DevOps culture</li> <li>Strong written and verbal communication skills with proven experience dealing with different levels of an organisation</li> </ul> Above all, we are looking for people who are curious, think critically, are eager to learn and keen to use their experience to help and support others. You will need to be able to communicate and explain things clearly and work well in a collaborative environment as well as autonomously.What we will offer you?<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Lead Data Engineer

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What is the opportunity?We are currently looking for an experienced Head of Analytics &amp; BI. This is a great opportunity for a current Head of or Lead Data Analyst to lead and further grow a budding analytics and reporting team at an exciting time in FutureLearn as we further grow and move towards a new and personalised product and marketing strategy.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What does success look like?We are looking for a hands-on, experienced leader who can own and drive the analytics and reporting strategy, in close collaboration and alignment with key business departments. You will provide clear leadership, coaching and mentoring of your team. You are responsible for the improvement and maintenance of our data models to allow rapid creation of customer and operational insights, quickly identifying what drives performance. You will ensure dashboards are impactful, efficiently informing business decisions across FutureLearn and be responsible for further improving our Looker self-serve offering. This will require you to work closely with Engineering, Product, Marketing and Partnerships teams to ensure your teams’ work is contributing to solving business problems and providing added value to decision making leading to improved customer experience, acquisition and retention.FutureLearn has made significant investments into its data pipeline to enable fast, easy and scalable access to our data. Our data stack consists of Stitch, Meltano, Snowflake, dbt and Looker.The Analytics team sits in the Data &amp; Analytics Department and works alongside the Data Scientists and Data Engineers. The Head of Analytics &amp; BI reports directly to the VP of Data &amp; Analytics.What you will bring to the role?<ul> <li>Experience (overall 6+ years commercial data analytics experience) in leading an analyst and reporting team, including recruitment, talent development and motivating team members through a clear vision of how data analytics contributes to the overall business success</li> <li>Bachelor/ Master/ PhD in a quantitative discipline</li> <li>Excellent knowledge and hands-on experience with data transformations through Sql/ dbt, data modelling and modern visualisation tools like Looker. Experience with Python/ R would be an advantage</li> <li>Excellent communication and collaboration skills and experience in building strong relationships across business lines to influence and deliver impact across the business</li> <li>Experience in scoping, prioritising and managing multiple data projects in parallel with the capacity for getting things done, be it either hands-on or by leading others</li> <li>Excellent communication and collaboration skills and experience in building strong relationships across business lines to influence and deliver impact across the business</li> <li>Ongoing desire to up-skill yourself and your team.</li> </ul>What we will offer you?<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Head of Analytics & BI

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What is the opportunity?Data Engineers at FutureLearn work in the Data Platform Team, collaborating with data scientists, software engineers and analysts across the company.The Data Platform Team builds and maintains tooling and infrastructure that supports decision making processes across the business and enables product improvements by providing a complete and consistent view of our business data.Our technology stackOur tech stack consists of an ETL process written in Ruby and managed by Airflow which sources data from our production database (MySQL), our email provider (Sendgrid), application logs, and other operational data sources. We transform this data and store it in PostgreSQL, structuring the schema according to Kimball dimensional modelling principles. We maintain a recommendations engine written in Python, and are in the process of integrating Snowflake into our stack with the goal of enabling new analytics possibilities.What does success look like?As a Data Engineer at FutureLearn you will:<ul> <li>Manage, monitor and improve our existing ETL process and data warehouse design</li> <li>Collaborate with other teams to help them make effective use of data to drive decisions</li> <li>Implement, deploy and improve machine learning models as services in collaboration with data scientists, and find new and better ways to process our growing volumes of data</li> <li>Give your input and ideas to help make decisions and shape features via planning, story mapping and other product development activities</li> </ul>We're looking for software engineers who are comfortable writing clean, performant, and readable SQL, and who can write robust, well-factored code in Ruby.You should have previous experience of the following:<ul> <li>Building, supporting and deploying a data warehouse and ETL pipeline, taking into account performance, security and maintainability</li> <li>Writing maintainable, well-tested code in a general purpose programming language. We primarily use Ruby and Python, but we are happy to consider applicants whose experience is in other programming languages</li> </ul>Above all, we are looking for people who are curious, think critically, are eager to learn and keen to use their experience to help and support others. You will need to be able to communicate and explain things clearly and work well in a collaborative environment.What we will offer you?<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Data Engineer

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What is the opportunity?We’re looking for a Site Reliability Engineer to help us scale our platform and serve our fast-growing global community of learners. As part of the Scalable Platform team, you will work closely with our Software Engineers, Data Engineers, Technical Architects, Information Security Manager and Director of Technology to ensure that the FutureLearn platform is secure, robust, and scalable. You will also build and maintain internal tooling to help our developers test, deploy and debug their code with ease.Our Technology StackOur platform is built on AWS and we manage our infrastructure as code using Terraform. We run everything in containers with ECS and use GitHub Actions for CI/CD, deploying multiple times per day.The website itself is written in Ruby on Rails and React, and we use unit, integration and acceptance tests to drive design and keep everything working. We are in the process of separating our code into separate backend and frontend apps, with a GraphQL API on the backend.We use Datadog and Scout to monitor our application and infrastructure. We also have a very popular internal developer CLI tool written in Go.How the Technology Team worksAt FutureLearn we work in multidisciplinary product teams, collaborating with designers, engineers, product managers and stakeholders. We work in short sprints and regularly share, reflect on and iterate on our work. We care about work/life balance and supporting learning at work.What does success look like?As a Site Reliability Engineer at FutureLearn, you will:<ul> <li>Be responsible for maintaining the reliability of our platform infrastructure.</li> <li>Help set the technical direction for our infrastructure, ensuring that it continues to scale to support our growth in a cost effective manner.</li> <li>Ensure we have sufficient logging, monitoring and alerting capabilities to know when the platform is experiencing abnormal performance and to be able to identify the underlying causes.</li> <li>Ensure our platform is robust enough to withstand spikes in demand and malicious attacks.</li> <li>Respond to incidents affecting the platform, including being part of the on-call rota.</li> <li>Support the Information Security Manager in setting up and remediating issues arising from pen tests and other security exercises.</li> <li>Perform regular disaster recovery exercises to ensure we can recover in the case of an incident.</li> <li>Build a DevOps culture at FutureLearn.</li> <li>Improve the process of developing, testing and continuously deploying the FutureLearn application so that it’s safer, faster and easier for engineers to work on.</li> <li>Empower software engineers to understand how to get their code into production, and how to identify and debug performance issues.</li> <li>Support software engineers by pairing, teaching, mentoring, coaching, reviewing code and demonstrating the practices of an effective engineer.</li> </ul>What we will offer you?<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Site Reliability Engineer

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What is the opportunity?The Lead Data Engineer provides leadership to the Data Engineering team. They are responsible for establishing the vision and direction the ETL data pipeline and other data services and infrastructure that supports FutureLearn’s business and products and delivering it.They manage the team’s priorities to ensure that the correct features are being built in the right order and that work supporting the needs of the strategic teams and Data Scientists is balanced with longer term development of our data infrastructure. What does success look like?This Lead Data Engineer develops the vision and strategy of our data architecture, communicates it and leads the team to deliver it. To do this, the Lead Data Engineer, collaborates with other product teams to understand and agree priorities and work together on implementing parts of the ETL and other data engineering projects that would enable them to collect and analyse the data they need and build data driven features.They also collaborate with the Technology team and Site Reliability Engineer to ensure that the work that they are doing is consistent with the overall technical direction of FutureLearn and that the technical dependencies between the application platform and the data platform can be implemented in the most amenable way for both systems.The Lead Data Engineer is responsible for building and maintaining FutureLearn’s cloud based data pipeline. This involves:<ul> <li>Architecting, designing and building a bespoke Extract, Transform, Load (ETL) process built predominantly in Ruby</li> <li>Architecting, designing and building ancillary services for the ETL, often web based, and using JSON APIs and socket IPC approaches, in both Ruby and Python. </li> <li>Managing our Postgres based Data Warehouse including collaborating with Data Scientists to design and enhance the schema using the Kimball model of star schemas.</li> <li>Integrating and maintaining big data solutions and recognising where these are appropriate tools to be used - currently we use Amazon Redshift, Amazon ElastiCache and others.</li> <li>Working with Data Scientists to build new machine learning and advanced data mining solutions and integrate them reliably into our production architecture.</li> <li>Familiarity with the implementation of hybrid content and collaborative filtering based recommendations engines in order to enhance and support our internal Course Recommendations Engine</li> <li>The Lead Data Engineer also line manages, mentors and support the other Data Engineers in the team.</li> </ul>What will you bring to the role?Excellent knowledge of data platforms and technologies and possess direct experience with some of the data technologies we use. Direct previous experience of working with the ingest, processing and storage of data, ideally in a cloud-based context. You can show understanding of the problems data technologies must solve for an analyst, data scientist or data engineer.Experience in leading, managing and/or mentoring software engineers as well as leading engineering and/or cross-functional teams is also required<ul> <li>You will line manage and be responsible for the development of a small team of dedicated data engineers</li> <li>You will have demonstrated experience of building software for the cloud, and believe in a DevOps culture</li> <li>Strong written and verbal communication skills with proven experience dealing with different levels of an organisation from Executive level down.</li> <li>Candidates with direct experience in building data solutions, ETL pipelines, data validation, recommendation engines and machine-learning approaches will be particularly suitable.</li> <li>Experience with building Web apps to productionise tools and/or models built by a Data Science team (e.g., Django) would be a bonus.</li> </ul>Technical skills include:<ul> <li>Amazon Web Services (including EC2, VPC, RDS, IAM, CloudWatch)</li> <li>Apache Spark, Amazon Redshift, Airflow and other data technologies</li> <li>Confluent Platform (Kafka, Kafka Streams)</li> <li>Ruby and Python based API microservices</li> <li>Queueing Systems and IPC approaches using ZeroMQ &amp; Sidekiq</li> <li>Building ETL pipelines in Ruby/Kiba &amp; PostgreSQL</li> <li>Git, GitHub</li> <li>Test-driven development (TDD)</li> </ul>What we will offer you? <ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.What is the opportunity?As a Data Scientist you will work on a diverse range of projects to solve key business problems, enable data-driven decision making and optimise and automate processes. You will be involved in the entire Data Science workflow. In practice, this means exploiting data of heterogeneous nature (financial, web logs, marketing, behavioural, course content) to scope, develop and deploy data-science products as well as producing self-contained statistical models and ad-hoc analyses to create business insights. In this role you will be expected to mentor and guide more junior data scientists and take the lead on the development of data science products.FutureLearn has made significant investments into its data pipeline to enable fast, easy and scalable access to our data. Our data stack consists of Stitch, Snowflake, dbt and Looker. Python is the main programming language used for our Data-Science products and we mainly use AWS cloud tools to enable their scalability and automation.The Data Science team sits in the Data &amp; Analytics Department and works alongside the Business Insights Analysts and Data Engineers.What will you bring to the role?• 2+ years experience designing and developing data science and machine learning solutions to solve business problems in particular in the domain of product &amp; marketing personalisation and customer value &amp; experience journey analysis• Bachelor’s/MSc/PhD in a quantitative discipline (Data Science, Machine Learning, Computer Science, Mathematics, Engineering or similar) or equivalent relevant work experience• Excellent knowledge in Python, including experience with packages such as Pandas, NumPy, SciPy, Scikit-learn, Matplotlib, Seaborn and good working knowledge of SQL/PostgreSQL• Strong creative problem-solving skills and ability to work independently and to effectively collaborate within a cross-functional team environment• Experience with statistical and machine learning techniques• Experience of development and deployment of data science solutions within cloud environments (AWS, GCP, Azure)• Knowledgeable in version control systems and hosting/sharing platforms such as Git/GitHub• Experienced in communicating complex solutions in a clear and understandable way to both experts and non-experts.• Ongoing desire to up-skill yourselfWhat we will offer you?<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Westfield Health Cash Plan</li> <li>Personal ‘recharge’ days, no questions asked</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> <li>Charity work – 1 day dedicated to a charity of your choice</li> <li>Calm Premium Subscription</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.We can't wait to meet you! #FutureLearnCareers

Data Scientist

FutureLearn is a UK-led global learning platform, founded in 2012 with the mission to transform access to education by offering top online courses from the world’s leading universities and brands. The global market for higher education and lifelong learning is a fast-growing market.FutureLearn is a 100% online learning platform that matches learners with high quality educational content, from leading global educators, with a unique social pedagogy that leads to better learner outcomes. Its wide range of courses allow learners to follow their passions, unlock new skills and capabilities, including certifications and micro-credentials all the way to full degrees. So far, FutureLearn has helped 10's of millions of learners globally. FutureLearn provides educators scalable reach to a global audience, and has longstanding relationships with leading higher education institutions, including more than 150 UK Universities.FutureLearn originally launched as a MOOC platform, meaning offering massive open online courses for cohorts of learners to join and progress through together. As the market for online education has evolved, FutureLearn has developed into more of an on-demand subscription-based model. The business is now embarking on a significant transformation of their customer proposition (for learners and educators).There could not be a more exciting time to join FutureLearn as it continues its journey to Transform Access to Education.FutureLearn Values<ul> <li>We are Social Learners. We learn together. We empower and inspire our learners, our partners, and ourselves to develop through the power of lifelong learning.</li> <li>We are Transformative. We see no limits to what we can achieve by harnessing our individual and collective strengths. We are changing the world with our ideas, insights, and unique perspectives.</li> <li>We are Experimental. Our innovation is led by data, curiosity and the occasional happy accident. We create an uplifting environment where we learn from our failures and celebrate our success.</li> <li>We are Purposeful. We work hard to succeed because we’re so invested in our shared purpose. As we grow, so does our opportunity to make a long-term difference to the lives of millions around the world.</li> </ul>About the roleThe Scalable Platform team consists of Software Engineers and Site Reliability Engineers and is responsible for the infrastructure, security and engineering tooling our Technology team relies on. We also work on supporting initiatives from our technical strategy to drive the modernisation of our platform and software architecture. Projects the Scalable Platform team have worked on in the past year include: building out our new frontend app using React &amp; NextJS, working on our Rails &amp; GraphQL modernisation project, improving our AWS &amp; Ruby deployment pipeline and infrastructure, and introducing better monitoring tooling with Datadog. The Software Engineers in Scalable Platform work very closely with our SREs, so there's plenty of scope to get involved with infrastructure projects as well as software engineering work. We work in short sprints &amp; regularly share, reflect on and iterate on our work. This helps us focus on shipping small, incremental changes and responding quickly to changing business or user needs. Tech stackOur platform uses the Ruby on Rails web framework along with Typescript, NextJS, GraphQL and the React JavaScript library, and we use unit, integration and acceptance tests to drive design and keep everything working. Every engineer has the ability to deploy, and we deploy multiple times per day to a large-scale system on AWS, supported by our Site Reliability Engineers. We use Datadog to monitor our application and infrastructure. We also have a very popular internal developer CLI tool written in Go.RequirementsYou should have previous experience building, supporting and deploying large, interactive web applications at scale, taking into account performance, security and maintainability. The technical stack for Scalable Platform is very broad, so we welcome applications from people with experience in the following: Ruby, Rails, React, Typescript, NextJS, GraphQL, and Go. This role involves being on the on-call rota.You’ll have strong communication skills, and be comfortable discussing problems and solutions with your team-mates. You’ll enjoy learning, teaching &amp; sharing your experience with your colleagues; we encourage code review, pairing, mentoring, giving (and watching!) regular lightning talks, and getting &amp; giving regular feedback.You’ll have experience writing high-value tests and have a good understanding of software design principles.Ideally you’ll also have experience of incrementally improving a large legacy codebase and shaping it into sensible, well-organised modular components.Above all, we are looking for people who are curious, think critically, are eager to learn and are keen to use their experience to help and support others. You will need to be able to communicate and explain things clearly and work well in a collaborative environment.Benefits<ul> <li>Salary: £70,000–⁠£ 85,000 (depending on experience)</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Life Assurance - 4X Annual salary</li> <li>Westfield Healthcare Cash Plan</li> <li>18 weeks of FutureLearn Maternity Pay and Adoption Pay (at your full basic pay subject to passing probation)</li> <li>6 weeks of FutureLearn Paternity Pay (at your full basic pay subject to passing probation)</li> <li>Sabbatical Leave (up to 3 months of unpaid leave after 3 years)</li> <li>FutureLearn Pension 4% Employer/Employee contribution</li> <li>£500 personal budget development/training (subject to business needs)</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> </ul>FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.ApplicationsPlease use our online form by pressing 'Apply for this job' below, including your CV and a cover letter telling us why you'd like to work with us.We can't wait to meet you!Diversity StatementWe believe diversity matters and want to create an environment where diversity can flourish. We encourage everyone to bring their whole self to work, regardless of gender, age, sexual orientation, race or disability.Please email jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process.COVID19We encourage freelancers and people who have been made redundant as a result of COVID-19 to apply for opportunities at FutureLearn. We believe that in these difficult times, good employers have to rise to the occasion and play their part in the community. At FutureLearn, we take care of each other.Benefits<ul> <li> </li></ul>

Software Engineer (Senior) - Scalable Platform

For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky edtech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.What's the opportunity?We're looking for an Engineer to join the Data Platform team. As a Data Engineer you'll be collaborating closely with data scientists, software engineers, data analysts and others across the company.The Data Platform Team builds and maintains tooling and infrastructure that supports decision making processes across the business and drives product improvements by providing a complete and consistent view of our business data.Our tech stack consists of a core ETL process written in Ruby and managed by Airflow which sources data from our web application's database alongside many other operational data sources. We transform data in our warehouse (Snowflake) using dbt, and structure the schema according to Kimball dimensional modelling principles. We also maintain a recommendation engine written in Python, and recently started using Meltano for extracting data from third-party APIs.What does success look like? As a Data Engineer you will:<ul> <li>Manage, monitor and evolve our ETL process and data warehouse design</li> <li>Collaborate with data scientists to implement, deploy and improve machine learning models as services</li> <li>Work with other teams to help them make effective use of data to drive decisions</li> <li>Contribute to planning, story mapping and other product development activities</li> <li>Share knowledge &amp; expertise with colleagues through pair programming &amp; documentation</li> </ul>What will you bring to the table?You're a software engineer who's comfortable writing clean, performant, and readable SQL, Ruby and/or Python code.You should have previous experience of the following: <ul> <li>Building, supporting and deploying a data warehouse and ETL pipeline, taking into account performance, security and maintainability</li> <li>Writing maintainable, well-tested code in a general purpose programming language. Primarily we use Ruby and Python, but we are happy to consider applicants whose experience is in other programming languages</li> </ul>Above all, we are looking for people who are curious, think critically, are eager to learn and keen to use their experience to help and support others. You will need to be able to communicate and explain things clearly and work well in a collaborative environment.What can we offer you? <ul> <li>Salary: £70k–£85k (depending on experience)</li> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Life Assurance - 4X Annual salary</li> <li>Westfield Healthcare Cash Plan</li> <li>18 weeks of FutureLearn Maternity Pay and Adoption Pay (at your full basic pay subject to passing probation)</li> <li>6 weeks of FutureLearn Paternity Pay (at your full basic pay subject to passing probation)</li> <li>Sabbatical Leave (up to 3 months of unpaid leave after 3 years)</li> <li>FutureLearn Pension 4% Employer/Employee contribution</li> <li>£500 personal budget development/training (subject to business needs)</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> </ul>What happens next?Ready to go for it? Click 'Apply for this job' below, include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.We can't wait to meet you!Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – regardless of gender, religion, ethnicity, sexual orientation, age or disability

Data Engineer (Senior)

For over 18 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky Edtech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.What’s the opportunity?The Team Lead for Learning Design and Learning Technology plays an integral role in the Content team, as the business grows and adapts to new and changing business requirements. A key focus is on working closely with colleagues across the Content Team to understand and contribute to the shared goals and missions of FutureLearn and our partners. There are also opportunities to work with colleagues in the product and technology departments to understand and contribute to product roadmaps and to influence product changes. The Learning Design and Learning Technology teams work closely together, to ensure that FutureLearn presents a compelling and competitive learner experience.The Content team works in a matrix structure, with the Learning Designers and Learning Technologists reporting into the Team Lead for functional expertise, and the Content Portfolio Lead for specific project work. This role works closely with colleagues throughout the Content team to build the best courses on our platform, ensuring that partners understand our social learning approach, and liaise with technology colleagues to improve the user experience of content creation. The role will work closely with partners and other organisations to develop online learning experiences that are aligned to FutureLearn’s purpose of transforming access to education.The Team Lead for Learning Design and Learning Technology is accountable for the work of two teams: <ul> <li>The Learning Design team, which is responsible for influencing partners to create engaging learning content and scoping existing content to assess its suitability for the platform.</li> <li>The Learning Technology team, which is responsible for ensuring a smooth content creation and delivery experience and supporting partners with best practice use of our course creation tools.</li> </ul>What does success look like:<ul> <li>Manage two small teams of functional experts, including the holistic welfare of individuals and a coherent team function, including annual appraisals, objectives and career development support.</li> <li>Work in a cross-functional matrix structure with other Team Lead roles in the Content team, focusing on opportunity evaluation and project scoping. </li> <li>Is accountable for ensuring that the Learning Designers and Learning Technologists work effectively and efficiently on projects.</li> <li>Facilitates the learning design process with academic staff, content development teams, external clients, suppliers, and other stakeholders.</li> <li>Collaborates with content producers, graphic designers and video production teams to design and create compelling online learning materials.</li> <li>Works to develop the capacity of our partners, so that the content coming onto platform is of high-quality from the start</li> <li>Is close to the quality assurance process, working with colleagues in the Delivery side to ensure that nothing gets through that doesn’t meet FutureLearn’s quality criteria.</li> <li>Ensures that courses are published on site with the best possible authoring/user experience, while maintaining content competitiveness and good quality.</li> <li>Can articulate the needs of the learner to the technology teams to ensure that future product development support the best content creation experience</li> </ul>What you bring to the table:<ul> <li>Experience working in the area of education technology, adult learning, organisational learning and development or a related field.</li> <li>Pedagogical knowledge and awareness of the theories, practices and debates surrounding learning, teaching and technology-enhanced learning.</li> <li>Demonstrable practical experience of designing effective online, blended and/or distance learning experiences.</li> <li>Excellent communication skills, particularly in working with external subject matter experts or partners.</li> <li>Highly organised, with ability to quickly establish priorities and manage workloads</li> <li>Strong communication skills, including the ability to communicate with colleagues and clients with confidence, clarity, transparency and passion</li> <li>Strong organisational skills, including a strong track record for managing multiple projects at different stages of development</li> <li>A self-motivated, organised attitude and the ability to prioritise intuitively, especially when under pressure, to deliver against conflicting demands.</li> <li>The natural inclination to be inclusive and collaborative in a diverse multi-disciplinary</li> </ul>What we offer you:<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Life Assurance - 4X Annual salary</li> <li>Westfield Healthcare Cash Plan</li> <li>18 weeks of FutureLearn Maternity Pay and Adoption Pay (at your full basic pay subject to passing probation)</li> <li>6 weeks of FutureLearn Paternity Pay (at your full basic pay subject to passing probation)</li> <li>Sabbatical Leave (up to 3 months of unpaid leave after 3 years)</li> <li>FutureLearn Pension 4% Employer/Employee contribution</li> <li>Personal development/training budget (subject to business needs)</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.We can't wait to meet you!Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – regardless of gender, religion, ethnicity, sexual orientation, age or disability.

Team Lead for Learning Design & Learning Technology - FTC

Are you our next Group Product Manager? We're looking for a dynamic, collaborative and commercially minded Group Product Manager who has a wealth of expertise in high growth B2B products.FutureLearn is Europe’s fast growing education marketplace, featuring high quality online short courses, micro credentials and degrees from over 150 of the world's leading universities and industry brands. Our purpose is to transform access to education, through making it more affordable, flexible and social. We help over 12 million learners build skills for today and tomorrow.You will help us scale, innovate and create a real impact at a time where the world needs new and innovative approaches to delivering relevant education to millions.Your mission:<ul> <li>Take ownership of our enterprise product, including how we grow our presence in our key markets and build and expand our product offering to better serve our B2B customers</li> <li>Deeply understand our B2B customer needs and the B2B education space, translate this to solutions, and then work with the wider product team to execute the solutions</li> <li>Communicating the vision for the enterprise product and keeping everyone informed and aligned with direction and progress</li> <li>Lead, motivate and effectively manage a team to efficiently ship and iterate the enterprise product</li> </ul>What does success look like?<ul> <li>Demonstrating superior business judgement based on skills, intuition and experience.</li> <li>Ability to negotiate, inspire and support stakeholders including marketing, commercial, operations and technology.</li> <li>Experience within a B2B setting - ideally having built and scaled B2B products.</li> <li>Having a deeply commercial mindset and are conversant in conversion funnels, AB testing, user research and e-commerce technologies and approaches.</li> <li>Are curious, open to learn, adapt fast and resilient in a fast moving environment</li> <li>A clear communicator. You can articulate a clear and compelling vision and get people across the organisation to buy into your vision and approach.</li> <li>Data and insights driven and familiar with synthesising user research and analytics to decide an approach and get buy-in from the team and stakeholders</li> </ul>What we can offer you:<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Life Assurance - 4X Annual salary</li> <li>Westfield Healthcare Cash Plan</li> <li>18 weeks of FutureLearn Maternity Pay and Adoption Pay (at your full basic pay subject to passing probation)</li> <li>6 weeks of FutureLearn Paternity Pay (at your full basic pay subject to passing probation)</li> <li>Sabbatical Leave (up to 3 months of unpaid leave after 3 years)</li> <li>FutureLearn Pension 4% Employer/Employee contribution</li> <li>£500 personal budget development/training (subject to business needs)</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> </ul>FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.What happens next?Ready to go for it? Apply for this job, include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment ProcessPlease contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.We can't wait to meet you!Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – regardless of gender, religion, ethnicity, sexual orientation, age or disability.

Group Product Manager

FutureLearn is a UK-led global learning platform, founded in 2013 with the mission to transform access to education by offering top online courses from the world’s leading universities and brands. The global market for higher education and lifelong learning is a fast-growing market.FutureLearn is a 100% online learning platform that matches learners with high quality educational content, from leading global educators, with a unique social pedagogy that leads to better learner outcomes. Its wide range of courses allow learners to follow their passions, unlock new skills and capabilities, including certifications and micro-credentials all the way to full degrees. So far, FutureLearn has helped 10's of millions of learners globally. FutureLearn provides educators scalable reach to a global audience, and has longstanding relationships with leading higher education institutions, including more than 150 UK Universities.FutureLearn originally launched as a MOOC platform, meaning offering massive open online courses for cohorts of learners to join and progress through together. As the market for online education has evolved, FutureLearn has developed into more of an on-demand subscription-based model. The business is now embarking on a significant transformation of their customer proposition (for learners and educators).There could not be a more exciting time to join FutureLearn as it continues its journey to Transform Access to Education.FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.FutureLearn ValuesWe are Social Learners. We learn together. We empower and inspire our learners, our partners, and ourselves to develop through the power of lifelong learning.We are Transformative. We see no limits to what we can achieve by harnessing our individual and collective strengths. We are changing the world with our ideas, insights, and unique perspectives.We are Experimental. Our innovation is led by data, curiosity and the occasional happy accident. We create an uplifting environment where we learn from our failures and celebrate our success.We are Purposeful. We work hard to succeed because we’re so invested in our shared purpose. As we grow, so does our opportunity to make a long-term difference to the lives of millions around the world.What’s the opportunity?The Learning Technologist is responsible for working on the platform to provide support for content creation, and to facilitate the quality assurance work of colleagues across the Content team. The focus of this role is on resolving technical support issues, working closely with Learning Designers to ensure an impactful user experience. The Learning Technologist will have experience in content migration, as well as building and editing courses, and is particularly interested in troubleshooting problems within the course build process.The Learning Technologist will play an integral role in the evolution of the Content department, as the business grows and adapts to new and changing business requirements. Attention to detail, along with problem solving and finding creative solutions are key behaviours for success in this role. Learning Technologists are fluent in content creation using online authoring tools, and are comfortable discussing learning design and methodology. The Learning Technology team works in a matrix structure, with the Learning Technologists reporting into the Team Lead for Learning Technology for functional expertise, and the Content Operations Lead for specific project work. This role will work closely with colleagues throughout the Content team to understand course and project requirements, translate those needs into delivery solutions, and then working closely with partners and other organisations to develop online learning experiences that are aligned to FutureLearn’s purpose of transforming access to education. Responsibilities <ul> <li>Providing timely, accurate and friendly support to partners during the course build process </li> <li>Assisting partners with any technical queries related to FutureLearn’s platform, escalating to product and IT teams when appropriate</li> <li>Assisting partners with basic course production questions, helping them to get the best out of the platform</li> <li>Carrying out administrative tasks on FutureLearn’s content management system such as creating accounts and managing partner permissions</li> <li>Carrying out any admin tasks required in relation to the running of courses such as setting up, duplicating and opening course runs</li> <li>Ensures that courses are published on site with the best possible authoring/user experience, while maintaining content competitiveness and good quality.</li> <li>Agrees achievable deliverables and timescales with all relevant internal and external stakeholders. </li> <li>Identifies and manages risks that could affect a project’s success. </li> <li>Uploads content assets in FutureLearn’s CMS in the correct format and specification.</li> <li>Ensures all course content and activities are accessible to all users, including managing the process of transcription and subtitling for any audio/video content.</li> </ul>What will you will bring to the table?<ul> <li>Excellent communication skills, particularly in working with external subject matter experts or partners.</li> <li>Good understanding of online copyright laws and accessibility guidelines.</li> <li>Demonstrable experience of building courses using web-based platforms.</li> <li>Is comfortable working in a space that is adjacent to product development and platform technology.</li> <li>Highly organised, with ability to quickly establish priorities and manage workloads</li> <li>Strong communication skills, including the ability to communicate with colleagues and clients with confidence, clarity, transparency and passion</li> <li>Strong organisational skills, including a strong track record for managing multiple projects at different stages of development</li> <li>A self-motivated, organised attitude and the ability to prioritise intuitively, especially when under pressure, to deliver against conflicting demands.</li> <li>The natural inclination to be inclusive and collaborative in a diverse multi-disciplinary team. </li> </ul>Benefits<ul> <li>28 days of Annual Leave plus UK Public Holidays</li> <li>Roll over up to 5 days Holiday</li> <li>Buy and Sell up to 5 days Holiday</li> <li>Life Assurance - 4X Annual salary</li> <li>Westfield Healthcare Cash Plan</li> <li>18 weeks of FutureLearn Maternity Pay and Adoption Pay (at your full basic pay subject to passing probation)</li> <li>6 weeks of FutureLearn Paternity Pay (at your full basic pay subject to passing probation)</li> <li>Sabbatical Leave (up to 3 months of unpaid leave after 3 years)</li> <li>FutureLearn Pension 4% Employer/Employee contribution</li> <li>£500 personal budget development/training (subject to business needs)</li> <li>Cycle to Work scheme</li> <li>Season Ticket Loan</li> </ul>ApplicationsPlease use our online form by pressing 'Apply for this job' below, including your CV and a cover letter telling us why you'd like to work with us.We can't wait to meet you!

For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky Edtech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.Meet the teamReporting into the Head of CRM, you’ll work alongside the CRM team, the external CRM agency and the wider marketing department.Our team values are:<ul> <li> High trust</li> <li> Always in Beta</li> <li> Customer-first</li> <li> Results-focused</li> <li> Creative</li> <li> Authentic &amp; fun</li> <li> Bold &amp; decisive</li> <li> Always learning</li> </ul>What’s the opportunity?You’re a highly technical CRM marketer with a proven track record in using marketing technologies to drive automation and customer retention. You’ll work closely with our Product and Engineering teams to improve our automated customer comms and ensure a best-in-class CRM tech stack for our learners and educators.Responsibilities<ul> <li> Working closely with the Head of CRM, Product and Engineering teams, lead the implementation of CRM technical projects and integrations</li> <li> Be the main technical point of contact for the marketing automation system</li> <li> Create technical documentation for the CRM team</li> <li> Responsible for monitoring and improvement of deliverability and reputation</li> <li> Ensure best practice in-line with GDPR regulations</li> <li> Work with data and insights to gain data insights and provide recommendations for CRM</li> <li> Optimise processes by identifying inefficiencies and introducing technical solutions</li> <li> Monitor data quality in CRM and continually optimise available data in the marketing automation system</li> <li> Be the bridge between CRM/Marketing and Product/Engineering</li> <li> What will you bring to the table?</li> <li> Proven experience in a technical marketing role</li> <li> Experience with CRM/marketing technologies</li> <li> In-depth understanding of data models/relational database structures</li> <li> Experience of translating marketing requests into technical concepts</li> <li> Experience in working in Iterable, Braze or similar automation software</li> <li> Good understanding of APIs and webhooks</li> <li> Knowledge in GDPR and data compliance</li> <li> Excellent project management skills</li> <li> Highly competent in HTML and CSS</li> </ul>What can we offer you?<ul> <li> A competitive salary.</li> <li> Fully flexible working environment/hours, with stylish offices in Holborn</li> <li> 28 days’ holiday (plus 8 days’ public holiday)</li> <li> Buy and sell up to 5 days’ holiday</li> <li> Charity day (volunteer for a charity of your choice)</li> <li> Cycle to work scheme, and showers and secure bike parking in the office</li> <li> Season Ticket loan</li> <li> Pension (4% employer / employee contribution)</li> <li> Open University Staff Fee Course Waiver Programme</li> <li> Personal training budget and dedicated time to take our online courses</li> <li> A diverse and inclusive team to work with.</li> </ul>What happens next?Ready to go for it? Click 'Apply', include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.Recruitment Process Please contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.We can't wait to meet you!Diversity StatementWe value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – regardless of gender, religion, ethnicity, sexual orientation, age or disability.

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