Job DescriptionWe’re revolutionizing tech hiring by giving companies a skills-based hiring platform that allows them to effectively assess technical skills. We’re a friendly, motivated, and passionate bunch looking for more smiling faces to join us. We’re growing fast and looking to add to our Customer Success team. This position is Full-Time and Remote within India.
HackerRank is looking for new Technical Support Engineers to join our team. You will focus on providing friendly, professional customer service while problem-solving and communicating complex technical issues to technical and non-technical customer audiences via email and chat.
While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to apply. If your career is starting or hasn't followed a traditional path, don't let that stop you from considering HackerRank. We always look for people who will bring something new to the table!
You will be working on:
Effectively connect with customers via email and chat to ensure customers’ effective use of HackerRank products Assist with technical queries by recruiters, engineering hiring managers, and developers Take ownership of customer-reported issues and see them through to resolution Perform in-depth troubleshooting while understanding the customer’s skill level and communicating with them in the manner most appropriate Report reproducible bugs and review our internal knowledge base to stay up to speed with our product landscape Collaborate with teammates, including Product and Engineering teams, via Slack Work with your manager to surface customer problems to improve process.Experience working with integrations using REST APIs Working experience with Zendesk, JIRA, or similar ticketing systems Attained a technical degree or experience with development or technical project work or internship experience
We are looking for:
<ul>
<li>3+ years of demonstrated experience supporting and troubleshooting mission-critical software applications. Ideally, SaaS (software as a service) Experience supporting users on applications developed in Java, .Net, Ruby, Python, PHP, Javascript, or another, general-purpose programming language. SQL/Unix experience would be ideal Good working knowledge of algorithms and data structures Excellent verbal and written communication skills Customer-focused and empathetic, diplomatically addressing customer concerns and providing feedback An ability to prioritize a high volume workload Experience working collaboratively with team members in different geographic locations and time zones</li>
</ul>
Benefits &amp; Perks:
We have a full package of competitive benefits and perks which include:
One-time home office set up stipend Monthly Remote Work Enablement Stipend Professional Development Reimbursement Wellbeing Benefits (Headspace, Ginger, Carrot, Cleo, etc) Unlimited paid time off, paid leave for new parents, and flexible work hours Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents COVID 19 insurance to employees and dependents Employee stock options, flexible work hours, and time off
About HackerRank:
HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $58 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,800+ companies across industries and 15M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!
HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

HackerRank

Technical Support Specialist

We are revolutionizing technical hiring by giving companies a skills-based hiring platform that enables our customers to assess technical skills effectively. We are growing fast and looking to add to our Engineering team. This position is Full-Time and Remote within the United States.HackerRank is the leader in the technical hiring space and we continue to innovate and revolutionize this space. Do you have coding skills, passion for driving innovation and creativity for solving problems? Are you excited to build robust and scalable enterprise solutions? Come join us!! We are looking to add full-time, 100% remote engineers to our fast growing engineering teams.You will be working on:<ul><li>Evaluate technologies, develop POCs, solve technical challenges and propose innovative solutions for our technical and business problems</li><li>Delight our stakeholders, customers and partners by building high quality, well tested, scalable and reliable business applications</li><li>Architecting, developing and modernizing our Ruby on Rails applications docker, kubernetes, CICD, automation</li><li>Hiring, guiding and mentoring junior engineers</li><li>Work in agile development environment, participate in code reviews</li><li>Collaborate with remote development teams and cross-functional teams</li></ul>We are looking for:<ul><li>10+ years of experience in designing enterprise systems, building highly-available, scalable, fault-tolerant, secure, distributed systems.</li><li>In depth knowledge of building with Ruby on Rails</li><li>Self driven, initiative taker with good communication skills, ability to lead and mentor junior engineers, work with cross functional teams, drive architecture decisions</li></ul>Benefits &amp; Perks:We have a full package of competitive benefits and perks which include:<ul><li>100% remote first work environment with flexible work hours</li><li>Pre-IPO employee stock options, 401(k) plans and cell phone stipend</li><li>Unlimited paid time off and paid leave for new parents </li><li>Medical, dental, and vision insurance for you and your dependents</li></ul>About HackerRank:HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $58 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,800+ companies across industries and 15M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.#LI-Remote

Senior Ruby Engineer (Ruby On Rails) (Remote)

We are revolutionizing technical hiring by giving companies a skills-based hiring platform that enables our customers to assess technical skills effectively. We are growing fast and looking to add to our Engineering team. This position is full-time and remote within India.As a Senior Backend Engineer, you will play a pivotal part in HackerRank’s mission to “Accelerate the World’s Innovation”. You are excited to make an impact on the lives of millions of developers as you build the platform for them to showcase their skills and get hired. We’re responsible for building the world’s leading technical interview platform. We believe in “Extreme ownership” and you’ll have immense ownership both in terms of product and engineering.Your work will have a direct impact on the lives of millions of developers as you build the platform for them to showcase their skills and get hired. You will be responsible for building systems that back the Screen product-line specifically focusing on providing the best developer experience. You’d be working on helping us scale our Screen product to handle over 100K concurrent test takers to support large country-wide remote hiring events. As part of this, you will also need to build a platform to provide world-class developer experience (Coding editor, Autocomplete, Linting, Ability to run code easily, etc) on the cloud at scale. Along with all of this, as a senior developer you will also be responsible for mentoring interns, and delivering key product and tech initiatives.You will be working on:<ul><li>As a senior backend engineer, you will be expected to execute and deliver large and complex projects end-to-end, with or without the involvement of other team members</li><li>Ensuring timely delivery of all product deliverables</li><li>Play a key role in technical discussions within the team and be the go-to person for the team for guidance and troubleshooting</li><li>Understand key Business and Engineering metrics around performance, quality and availability and work regularly with the team to push the boundaries and improve them periodically</li><li>Proactively participate in code reviews and architecture and design discussions</li><li>Mentoring junior engineers and setting best practices for coding, code reviews, etc</li><li>Help the organization in building a top quality team by participating in hiring initiatives and evangelizing about contributions, accomplishments and victories</li></ul>We are looking for:<ul><li>Strong and self motivated individuals, should be able to independently drive decisions </li><li>Solid experience in building web based products</li><li>Overall of 4+ years expertise in at least one dynamic programming language and one MVC web framework, preferably Ruby on Rails </li><li>Expertise in Database modelling, preferably relational DB, spotting DB bottlenecks and writing optimized DB queries</li><li>Expertise in all common Cloud technologies, both AWS and GCP Knowledge of CI/CD tools and workflows</li><li>Proven track record in building highly-available and scalable distributed systems</li><li>Willingness to play and explore with new technologies and be a Subject Matter Expert and support them</li><li>Someone who believes in small incremental improvements and passionate about refactoring </li><li>A keen eye to quality with regards to following and establishing good coding practices, improving code coverage </li><li>Good stakeholder management, ability to build trust and rapport with internal and external stakeholders</li></ul>Nice to have: (optional)<ul><li>It is good to have Knowledge of Kubernetes and Docker and related deployment technologies.</li><li>Experience in at least one Frontend framework, preferably React.js</li><li>Web application security best practices and knowledge of common application security vulnerabilities XSS, SQL injection, etc</li></ul>Benefits &amp; Perks: As if working alongside the smartest brains wasn’t enough. We have a full package of competitive benefits and perks which include:<ul><li>Insurance to all employees (term life, personal accident, medical, gratuity) along with medical insurance for their dependents</li><li>Special Corona insurance to employees and dependents</li><li>Employee stock options, flexible work hours, and time off</li><li>Employee Reimbursements on health, telephone, internet, and more</li></ul>About HackerRank:HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $58 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,800+ companies across industries and 15M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!#LI-KA1#LI-Remote

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