<h3>Job description</h3>How you will an impactAs our&nbsp;(Senior) Solutions Engineer, you&nbsp;will consult development teams at leading global brands looking to adopt Hygraph.&nbsp;You will closely work with our Senior Account Executive, Solutions Architect, and&nbsp;Head of Sales,&nbsp;to win new enterprise customers and guide CTOs and Software Engineers on how to optimally use Hygraph in their ambitious projects and&nbsp;be part of a vibrant community of GraphQL enthusiasts. You will report directly to our Head of Sales.&nbsp;Your prior experience as a Sales Engineer, Solutions Architect,&nbsp;Pre-Sales Engineer, and Software Developer will help you shape the future of our rapidly growing company.This is NOT a Software Developer position, but rather Sales, with a Software Developer background. Hence, you will then be part of the Sales Team.Our&nbsp;Sales team is focused on generating new revenues by prospecting, qualifying, consulting, and, ultimately, signing new mid-market and enterprise-grade customers across industries and regions. As a company, we are focused on product adoption with an enterprise offering, and most of our efforts on the user-facing side are to empower developers to build their best with a modern stack. Some of your tasks and responsibilities:<ul><li>Supporting the sales process from a technical point of view and presenting Hygraph technology and vision to executives and technical contributors at prospects and customers.</li><li>Showcasing developer functionality to prospects, as well as how modern technical frameworks work together with Hygraph.</li><li>Advising new customers on their solution approach, be it the initial Hygraph setup, choice of frontend, or 3rd party tool integrations.</li><li>Maintaining a broad and deep technical understanding of the product roadmap and the underlying technologies and use cases.</li><li>Conducting technical workshops and onboardings, as well as&nbsp;pre-sales to convey product knowledge.</li><li>Helping the sales team to win new enterprise customers and earning commissions accordingly.</li></ul><h3>Job requirements</h3>What we expect from you:<ul><li>Previous experience in front-end web development and as a B2B sales engineer of an API-led software product.</li><li>Familiarity with modern application-building technologies (ex. GraphQL, React, Next.js, Svelte, etc.), software development approaches (ex. microservice architecture, serverless), and, optimally, database architecture.</li><li>Genuine interest in how our customers and prospects have chosen to build their software infrastructure and enjoy helping solve their problems.</li><li>Very good communication skills, with the&nbsp;ability to explain technical concepts concisely.&nbsp;</li><li>Great to have: Experience with SaaS products targeting enterprise customers.</li></ul>The Process<ul><li>Intro call with Talent Acquisition Manager.</li><li>Interview with Hiring Manager(s).</li><li>Case study presentation.</li><li>Team Fit Call and Reference check.</li><li>Job Offer.</li></ul>The response time after application, screening applications, and setting up the first intro call is usually within 1-2 weeks. You could expect some alterations when necessary.<h3>About us</h3>At Hygraph we're building the leading GraphQL Federated Content Platform. Our goal is to enable developers and content operators to create, enrich, unify, and deliver content across platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Telenor, Burrow, Gamescom, and Shure. With over $10M in funding from OpenOcean, Peak, and Paua Ventures, you will be part of a remote-first and globally distributed team of over 60 colleagues, committed to working collaboratively, transparently, and passionately.We are an international and friendly team spread across 17 countries, coming together once a year for our annual off-site/retreat. We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership. We learn continuously through feedback and have a yearly learning budget to attend training and conferences.

Hygraph (previously GraphCMS)

(Senior) Solutions Engineer (f/m/d) - Remote within Central Standard Time

Job DescriptionHow you will make an impact
As our Senior Full Stack Engineer, you will define and implement new features as well as participate in improvements to ensure our user’s experience is best in class. You will leverage your experience with a strong focus on performance and quality to push our product to the next level.
Our tech stack
TypeScript, Node.js, React, Golang, PSQL
GraphQL, REST
Pulumi, AWS, Vercel, Cloudflare, Fastly, New Relic, Github actions
Some of your tasks and responsibilities:
<ol>
<li>Collaborate closely within an autonomous, cross-functional team, solving exciting problems and planning continuous improvements</li>
<li>Design and implement scalable and performant solutions</li>
<li>Identify and improve performance, scalability, and testability bottlenecks</li>
<li>Make architectural decisions and recommendations for creating best in class user experience</li>
<li>Participate as part of internal Engineering Guilds, to identify architectural improvements, prioritize and act on them</li>
<li>Bring creative ideas and expertise to the table, having a real impact on our product and engineering practices</li>
<li>Work in an environment that supports your individual growth</li>
</ol>
Expectations timeline
1 Month
You have gone through different onboarding sessions covering our product, current architecture, and relevant services we run on production, learned about the company's origin and current vision and met colleagues from different departments as part of onboarding as well as weekly virtual social events.
You'd have started to get to know your teammates, learned how we work daily, and contributed to our codebase.
3 Months
You will be familiar with most concepts related to our product and worked alongside your teammates to deliver features and improvements on production successfully.
You'd have had a few 1:1s with your team lead to check in on how things are going, you will have participated in some Engineering Guild sessions and collaborated with fellow engineers to improve our architecture and developer experience.
6 Months
You will have made solid contributions to our product and stack, influenced our ways of working, shared knowledge and previous experiences, helping substantially with important decision-making.
Job requirements
What we expect from you:
<ol>
<li>6+ years of JS/TS full stack development experience with a strong Backend focus, ideally Node.js</li>
<li>Experience building user interfaces, ideally using React</li>
<li>Experience writing testable code, following best practices and design patterns when applicable</li>
<li>Experience with developing APIs, ideally using GraphQL and/or REST</li>
<li>Strong industry experience in architecture and development of scalable production quality backend systems</li>
<li>Solid experience with modern relational databases, SQL, and understanding of data modeling, indexing, etc.</li>
<li>Exposure to Golang or interest in learning it</li>
<li>Mindful about performance and able to measure it meaningfully</li>
<li>Strong expertise in analyzing product requirements and creating technical designs</li>
<li>Strong collaboration and communication skills, both verbal and written. Ability to take ownership, but also ask for help and advice when needed</li>
<li>Openness to feedback and willingness to learn, reflect, and grow within the organization</li>
<li>Experience in successfully driving technical, business, and people-related initiatives that improved productivity, performance, and quality</li>
</ol>
Bonus points:
<ol>
<li>Experience with GraphQL</li>
<li>Experience with cloud-based development (AWS, GCP, etc.)</li>
<li>Experience with monitoring and observability tooling</li>
<li>Experience with web performance monitoring</li>
<li>Knowledge of Docker and containerized applications</li>
<li>Experience mentoring other teammates to grow and improve continuously</li>
</ol>
The Process
<ol>
<li>Intro call with our People &amp; Culture team.</li>
<li>Technical interview with the Engineering team.</li>
<li>Team Fit call.</li>
<li>Reference Check and Offer.</li>
<li>The response time is usually within 2 weeks for each step. You could expect some alterations when necessary.</li>
</ol>
About us
At Hygraph we're building the leading GraphQL Federated Content Platform. Our goal is to enable developers and content operators to create, enrich, unify, and deliver content across platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Telenor, Burrow, Gamescom, and Shure. With over $10M in funding from OpenOcean, Peak, and Paua Ventures, you will be part of a remote-first and globally distributed team of over 60 colleagues, committed to working collaboratively, transparently, and passionately.
Working at Hygraph
<ol>
<li>Competitive salary package with an uncapped bonus.</li>
<li>Our teams are passionate about our product.</li>
<li>Self-motivation, trust, and collaboration is the driving factor for our success.</li>
<li>We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership.</li>
<li>We have a workstation budget to support the remote work on top of providing the latest company IT equipment (e.g. Macbook).</li>
<li>We are curious, risk-takers, and we experiment with our ideas and make things happen.</li>
<li>We work together to provide optimal solutions for our users and adapt to the people and market needs.</li>
<li>Our flexible working model encourages us to work according to what works best for us and maintain an excellent work-life balance.</li>
<li>We learn continuously through feedback and have a yearly learning budget to attend training and conferences.</li>
<li>We are an international and friendly team spread across 17 countries, coming together once a year for our annual off-site/retreat.</li>
</ol>
Hygraph is an equal-opportunity employer committed to hiring people with diverse backgrounds. We believe that diversity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.

Senior Full Stack Engineer (f/m/d) - Remote in EMEA

How you will make an impact As our Team Lead in Engineering, you will be working alongside other engineers and collaborating with product stakeholders, making sure work is planned and delivered incrementally and with quality built in. You will support and coach other engineers, actively enabling them to grow based on their particular interests.Some of your tasks and responsibilities:<ul><li>Collaborate closely with product stakeholders to prioritize and plan projects that add real value to our users.</li><li>Work with the team on strategy and execution, delivering testable, maintainable, and high-quality solutions.</li><li>Help engineers identify and grow in their areas of interest by coaching, mentoring, and giving timely feedback.</li><li>Participate as part of internal Engineering Guilds, to identify architectural improvements, prioritize and act on them.</li><li>Bring creative ideas and expertise to the table, having a real impact on our product and engineering practices.</li><li>Work in an environment that supports your individual growth.</li></ul>Expectations timeline1 MonthYou have gone through different onboarding sessions covering our product, current architecture, and relevant services we run on production, learned about the company's origin and current vision and met colleagues from different departments as part of onboarding as well as weekly virtual social events.You'd have started to get to know your teammates, learned how we work daily, and contributed to our codebase.3 MonthsYou will be familiar with most concepts related to our product and worked alongside your teammates to deliver features and improvements on production successfully.You'll have a few 1:1s with your team members to check in on how things are going, you will have participated in some Engineering Guild sessions and collaborated with fellow engineers to improve our architecture and developer experience.6 MonthsYou will have made solid contributions to our product and stack, influenced our ways of working, shared knowledge and previous experiences, helping substantially with important decision-making.Our tech stack<ul><li>TypeScript, Node.js, React, Golang, PSQL</li><li>GraphQL, REST</li><li>Pulumi, AWS, Vercel, Cloudflare, Fastly, New Relic, Github actions</li></ul>Our expectations from you<ul><li>6+ years of full-stack development experience, ideally using JS/TS and React.</li><li>Experience writing testable code, following best practices and design patterns when applicable.</li><li>Experience developing APIs, ideally using GraphQL and/or REST.</li><li>Mindful about performance and able to measure it meaningfully.</li><li>Strong expertise in analyzing product requirements and creating technical designs.</li><li>Experience mentoring and coaching other teammates to grow and improve continuously.</li><li>Experience leading a team, covering people and delivery management.</li><li>Strong collaboration and communication skills, both verbal and written. Ability to take ownership, but also ask for help and advice when needed.</li><li>Openness to feedback and willingness to learn, reflect, and grow within the organization.</li><li>Experience in successfully driving technical, business, and people-related initiatives that improved productivity, performance, and quality.</li></ul>Bonus points:<ul><li>Experience creating integrations with other systems (Webhooks, Lambda functions, APIs).</li><li>A good understanding of authentication and authorization protocols (OAuth, OIDC).</li><li>Experience with GraphQL, Golang, Docker, and containerized applications.</li><li>Experience with monitoring and observability tooling.</li><li>Experience with web performance monitoring.</li></ul>The Process<ul><li>Intro call with our People &amp; Culture team.</li><li>Interview with the Engineering team.</li><li>Code-pairing if needed.</li><li>Team Fit call.</li><li>Reference Check and Offer.</li></ul>The response time is usually within 2 weeks for each step. You could expect some alterations when necessary.About usAt Hygraph we're building the leading GraphQL Federated Content Platform. Our goal is to enable developers and content operators to create, enrich, unify, and deliver content across platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Telenor, Burrow, Gamescom, and Shure. With over $10M in funding from OpenOcean, Peak, and Paua Ventures, you will be part of a remote-first and globally distributed team of over 60 colleagues, committed to working collaboratively, transparently, and passionately.Working at Hygraph<ul><li>Our teams are passionate about our product.</li><li>Self-motivation, trust, and collaboration is the driving factor for our success.</li><li>We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership.</li><li>We have a workstation budget to support the remote work on top of providing the latest company IT equipment (e.g. Macbook).</li><li>We are curious, risk-takers, and we experiment with our ideas and make things happen.</li><li>We work together to provide optimal solutions for our users and adapt to the people and market needs.</li><li>Our flexible working model encourages us to work according to what works best for us and maintain an excellent work-life balance.</li><li>We learn continuously through feedback and have a yearly learning budget to attend training and conferences.</li><li>We are an international and friendly team spread across 17 countries, coming together once a year for our annual off-site/retreat.</li></ul>Hygraph is an equal opportunity employer committed to hiring people with diverse backgrounds. We believe that diversity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.

Team Lead Engineering (f/m/d) - Remote Anywhere

How you will make an impactBeing our Senior Frontend Engineer, you will be working on building an exceptional user experience for the thousands of customers that interact with our product daily. With our product's constant growth and evolution, you will be exposed to interesting challenges as we develop new features, improvements, and changes in our architecture.Some of your tasks and responsibilities include:<ul><li>Collaborating closely within an autonomous, cross-functional team, solving exciting challenges and planning continuous improvements.</li><li>Designing and implementing scalable and performant solutions.</li><li>Participating in the development and adoption of our UI component library.</li><li>Making architectural decisions and recommendations for creating a best-in-class user experience.</li><li>Participating as part of internal Engineering Guilds, to identify architectural improvements, and prioritize and act on them.</li><li>Bringing creative ideas and expertise to the table, having a real impact on our product and engineering practices.</li><li>Working in an environment that supports your growth.</li></ul>Expectations timeline1 MonthYou have gone through different onboarding sessions covering our product, current architecture, and relevant services we run on production learned about the company's origin and current vision and met colleagues from different departments as part of onboarding as well as weekly virtual social events.You would have started to get to know your teammates, learned how we work daily, and contributed to our codebase.3 MonthsYou will be familiar with most concepts related to our product and worked alongside your teammates to deliver features and improvements on production successfully.You would have had a few 1:1s with your team lead to check in on how things are going, you will have participated in some engineering guild sessions and collaborated with fellow engineers to improve our architecture and developer experience.6 MonthsYou will have made solid contributions to our product, influenced our ways of working, shared knowledge, and previous experience helping substantially with important decision-making.Our tech stack<ul><li>TypeScript, Node.js, React, Golang, PSQL</li><li>GraphQL, REST</li><li>Pulumi, AWS, Vercel, Cloudflare, Fastly, New Relic, Github actions</li></ul><ul></ul>

Senior Frontend Engineer (f/m/d) - Remote Anywhere

Job DescriptionHow you will make an impact
As our Team Lead in Engineering, you will be working alongside other engineers and collaborating with product stakeholders, making sure work is planned and delivered incrementally and with quality built in. You will support and coach other engineers, actively enabling them to grow based on their particular interests.
Some of your tasks and responsibilities:
<ul>
<li>Collaborate closely with product stakeholders to prioritize and plan projects that add real value to our users.</li>
<li>Work with the team on strategy and execution, delivering testable, maintainable, and high-quality solutions.</li>
<li>Help engineers identify and grow in their areas of interest by coaching, mentoring, and giving timely feedback.</li>
<li>Participate as part of internal Engineering Guilds, to identify architectural improvements, prioritize and act on them.</li>
<li>Bring creative ideas and expertise to the table, having a real impact on our product and engineering practices.</li>
<li>Work in an environment that supports your individual growth.</li>
</ul>
Expectations timeline
1 Month
<ul>
<li>
You have gone through different onboarding sessions covering our product, current architecture, and relevant services we run on production, learned about the company's origin and current vision and met colleagues from different departments as part of onboarding as well as weekly virtual social events.
</li>
<li>
You'd have started to get to know your teammates, learned how we work daily, and contributed to our codebase.
</li>
</ul>
3 Months
<ul>
<li>
You will be familiar with most concepts related to our product and worked alongside your teammates to deliver features and improvements on production successfully.
</li>
<li>
You'll have a few 1:1s with your team members to check in on how things are going, you will have participated in some Engineering Guild sessions and collaborated with fellow engineers to improve our architecture and developer experience.
</li>
</ul>
6 Months
<ul>
<li>You will have made solid contributions to our product and stack, influenced our ways of working, shared knowledge and previous experiences, helping substantially with important decision-making.</li>
</ul>
Our tech stack
<ul>
<li>TypeScript, Node.js, React, Golang, PSQL</li>
<li>GraphQL, REST</li>
<li>Pulumi, AWS, Vercel, Cloudflare, Fastly, New Relic, Github actions</li>
</ul>
Our expectations from you
<ul>
<li>6+ years of full-stack development experience, ideally using JS/TS and React.</li>
<li>Experience writing testable code, following best practices and design patterns when applicable.</li>
<li>Experience developing APIs, ideally using GraphQL and/or REST.</li>
<li>Mindful about performance and able to measure it meaningfully.</li>
<li>Strong expertise in analyzing product requirements and creating technical designs.</li>
<li>Experience mentoring and coaching other teammates to grow and improve continuously.</li>
<li>Experience leading a team, covering people and delivery management.</li>
<li>Strong collaboration and communication skills, both verbal and written. Ability to take ownership, but also ask for help and advice when needed.</li>
<li>Openness to feedback and willingness to learn, reflect, and grow within the organization.</li>
<li>Experience in successfully driving technical, business, and people-related initiatives that improved productivity, performance, and quality.</li>
</ul>
Bonus points:
<ul>
<li>Experience creating integrations with other systems (Webhooks, Lambda functions, APIs).</li>
<li>A good understanding of authentication and authorization protocols (OAuth, OIDC).</li>
<li>Experience with GraphQL, Golang, Docker, and containerized applications.</li>
<li>Experience with monitoring and observability tooling.</li>
<li>Experience with web performance monitoring.</li>
</ul>
The Process
<ul>
<li>Intro call with our People &amp; Culture team.</li>
<li>Interview with the Engineering team.</li>
<li>Code-pairing if needed.</li>
<li>Team Fit call.</li>
<li>Reference Check and Offer.</li>
</ul>
The response time is usually within 2 weeks for each step. You could expect some alterations when necessary.
About us
At Hygraph we're building the leading GraphQL Federated Content Platform. Our goal is to enable developers and content operators to create, enrich, unify, and deliver content across platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Telenor, Burrow, Gamescom, and Shure. With over $10M in funding from OpenOcean, Peak, and Paua Ventures, you will be part of a remote-first and globally distributed team of over 60 colleagues, committed to working collaboratively, transparently, and passionately.
Working at Hygraph
<ul>
<li>Our teams are passionate about our product.</li>
<li>Self-motivation, trust, and collaboration is the driving factor for our success.</li>
<li>We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership.</li>
<li>We have a workstation budget to support the remote work on top of providing the latest company IT equipment (e.g. Macbook).</li>
<li>We are curious, risk-takers, and we experiment with our ideas and make things happen.</li>
<li>We work together to provide optimal solutions for our users and adapt to the people and market needs.</li>
<li>Our flexible working model encourages us to work according to what works best for us and maintain an excellent work-life balance.</li>
<li>We learn continuously through feedback and have a yearly learning budget to attend training and conferences.</li>
<li>We are an international and friendly team spread across 17 countries, coming together once a year for our annual off-site/retreat.</li>
</ul>
Hygraph is an equal opportunity employer committed to hiring people with diverse backgrounds. We believe that diversity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.

Remote Team Lead Engineering (f/m/d)

How you will make an impactAs our (Senior) Support Engineer, you will be at the forefront of assisting customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies. Situated between customer success and product, the support team mainly manages Hygraph-related issues that have an impact on product usage and project development. By providing this assistance, and escalating issues when necessary to our Engineering and product team, our Support Engineer gives our customers confidence that their needs are represented and addressed. Many large customers rely on Hygraph to power their public websites, mobile apps, and other mission-critical parts of their business, thus the role plays a vital role in enabling their success in doing so. For this role, we are looking for someone who is located within the Eastern, Atlantic or Argentinian time zone in the US, Canada, Latin or South-America. You will be part of the Customer Success team, a spirited group where we like to keep things light-hearted while also solving difficult customer situations and creating new internal processes. Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what.” We practice empathy and the art of anticipating customer needs.Some of your tasks and responsibilities:<ul><li>Maintaining oversight of customer support activities on different channels (including email, Slack &amp; Intercom) and answering support requests.</li><li>Advising our customers on how to have the best possible experience on our platform and striving to make a connection with them.</li><li>Being the bridge between our team and customer feedback in order to actively drive improvements when it comes to our customers' experience and internal processes.</li><li>Collaborating directly with our Developer/Product Team to help ensure fast solutions to problems.</li><li>Collaborating directly with our Customer Success Team to ensure the customers' happiness.</li><li>Staying informed on product changes and rapidly learning information about the product to ensure the delivery of updated information.</li></ul>

Support Engineer (f/m/d) - Remote The Americas - Eastern Time Zone

How you will make an impact As our Team Lead in Engineering, you will be working alongside other engineers and collaborating with product stakeholders, making sure work is planned and delivered incrementally and with quality built in. You will support and coach other engineers, actively enabling them to grow based on their particular interests.Some of your tasks and responsibilities:<ul><li>Collaborate closely with product stakeholders to prioritize and plan projects that add real value to our users.</li><li>Work with the team on strategy and execution, delivering testable, maintainable, and high-quality solutions.</li><li>Help engineers identify and grow in their areas of interest by coaching, mentoring, and giving timely feedback.</li><li>Participate as part of internal Engineering Guilds, to identify architectural improvements, prioritize and act on them.</li><li>Bring creative ideas and expertise to the table, having a real impact on our product and engineering practices.</li><li>Work in an environment that supports your individual growth.</li></ul>Expectations timeline1 MonthYou have gone through different onboarding sessions covering our product, current architecture, and relevant services we run on production, learned about the company's origin and current vision and met colleagues from different departments as part of onboarding as well as weekly virtual social events.You'd have started to get to know your teammates, learned how we work daily, and contributed to our codebase.3 MonthsYou will be familiar with most concepts related to our product and worked alongside your teammates to deliver features and improvements on production successfully.You'd have had a few 1:1s with your team members to check in on how things are going, you will have participated in some Engineering Guild sessions and collaborated with fellow engineers to improve our architecture and developer experience.6 MonthsYou will have made solid contributions to our product and stack, influenced our ways of working, shared knowledge and previous experiences, helping substantially with important decision-making.

Hygraph (previously GraphCMS)