IntroductionAs a Website Manager, you will be responsible for the websites of roughly 8-12 clients on our highest website support tier. This involves being a reliable and knowledgeable point of contact, responsible for managing all website inquiries, updates, and projects in an efficient and timely manner. You will work with a team of web specialists, but should have a good understanding and ability to carry out basic website update and development tasks yourself.As well as maintaining good client relationships, you should also be able to continuously share ideas to help improve our team, tools, and processes. With plenty of opportunities for leadership and growth, Pronto is a company dedicated to working hard and playing hard!Ideal Candidate

Team player, able to work with a cross-cultural team
Customer-focused, willing to go the extra mile
Responsible, detail and quality-oriented, with strong organizational skills
Self-motivated fast learner with proactive growth & improvement mindset

Responsibilities

Act as the main point of contact for roughly 8-12 clients in our website support division
Communicate with clients and manage requests via task boards, support helpdesk, and phone calls
Carry out basic website update and development tasks (WordPress/HTML/CSS) and troubleshoot plugins, integrations, and solutions
Work with a team of copywriters, designers, developers, and engineers for larger projects/more complex tasks
Maintain good client relationships, time management, workload, and quality control for all clients in-hand
Continuously share ideas to help improve our teams, tools, and processes

Requirements

Strong English proficiency with excellent understanding, writing and communication skills
At least 3-years experience in WordPress development, with a good understanding of front-end technologies (HTML5, CSS3, JavaScript, PHP, jQuery etc.)
Experience with Elementor, WooCommerce, UX/UI design, and basic SEO
At least 1-year experience in customer service, client communication, project management, or online marketing (US clients a plus)

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