Smile.io is looking for an Engineering Manager to be the first-line manager for a small team of engineers on our Shopper Squad.Smile.io is the world’s largest loyalty platform, providing easy-to-use reward programs that help scale eCommerce brands, transforming one-time sales into loyal customers. Over 100,000 brands use Smile to turn transactional purchases into passionate repeat shoppers.We need your help empowering every entrepreneur to grow their brand and build lasting relationships with their customers. We are a fully remote company, and we believe you should be able to work from anywhere. We have team members working from home offices across the globe, and our team has never been more connected. Tell us where you'd like to work when you apply!The engineering team at Smile.io believes in being proud of your code, owning what you ship, and embracing new tools to increase developer happiness. We believe small, empowered teams can ship products with the highest impact. Right now we’re working on expanding our product to support the massive growth of eCommerce.We currently power over 100,000 rewards programs, reaching more than 500 million customers, and serving 1 million API requests/hour. Our primary deployment languages are Ruby on Rails, React &amp; Ember.js, but as a team we enjoy learning new languages and technologies - so this list could change! We use Slack and Github to communicate efficiently and ship code every day.We value diversity, inclusion and belonging. It helps us build a better product, it helps us create opportunity for growth and change. It helps us enjoy the work we do, and create a supportive creative environment to do our best work. It helps us to be human. About the TeamThe Shopper Squad is a cross-functional team focused on every system and interface that touches Smile shoppers to bring them the simplest, clearest loyalty experience. And to keep them coming back.About the RoleThe Engineering Manager provides direct supervision to individual contributor engineers, and aligns and reports to a Director of Engineering.What you'll help us achieve:<ul><li>Supports a team of engineers to be their best - healthy, autonomous, data-driven, and effective.</li><li>Collaborates closely with Product, Design, Marketing, and Support teams to build and deliver awesome new Shopper features</li><li>Works with the squad to analyze and learn how Shopper features are performing in production to continuously make the product better</li><li>Supports a highly available service used by millions of users on a daily basis</li><li>Participates in the team’s On-Call rotation</li></ul>Who you are:<ul><li>Builds candid and trusted relationships with directs</li><li>Has experience providing feedback and fostering team accountability</li><li>Has regular, ongoing conversations with directs about near-term goals, performance and career aspirations to support their growth and development</li><li>Leads by example - models behaviors and attitudes, exemplifies Smile's standards of conduct and leadership principles</li><li>Supports tactical delivery by providing directs with context and connection to the problem space</li><li>Affects change based on feedback</li><li>Facilitates and leads effective project kick-offs, syncs, retrospectives, etc</li><li>Communicates clearly and transparently, follows up and knows when to invite others into a conversation to ensure all voices and perspectives are heard</li><li>Time boxes decision making, raises blockers for resolution</li><li>Radiates project status appropriately to stakeholders and reporting hierarchy; manages risk</li><li>Aligns team with standard Smile delivery processes and artifacts</li><li>Has a technical education or background</li><li>Has strong communication skills, exhibits Smile values and has a sense of fun</li></ul>Bonus if you have:<ul><li>Prior experience writing code, preferably in RoR, React, Python</li><li>Hands on experience working in a cloud-based (AWS) environment with CI/CD and a tech stack similar to Smile’s</li><li>eCommerce industry experience</li></ul>Our Tech Stack:<ul><li>User Facing Applications</li><li> Ruby on Rails</li><li> Ember.js</li><li> React.js</li><li> HTML</li><li> CSS</li><li>Services</li><li> Ruby</li><li> Python</li><li>Data Layer</li><li> PostgreSQL</li><li> ElasticSearch</li><li> Kafka</li><li> Amazon Simple Queue Service </li><li> Snowflake</li><li> Metabase</li><li>Environment &amp; Infrastructure</li><li> GitHub / GH Actions</li><li> DataDog</li><li> Amazon Web Services</li><li> Terraform</li><li> Vault</li><li> Helm</li><li> Kubernetes</li></ul>

Smile.io

Engineering Manager

Smile.io is the world’s largest loyalty platform, providing easy-to-use reward programs that help scaling ecommerce brands transform one-time sales into repeat, loyal customers. Over 100,000 brands use Smile to turn transactional purchases into passionate repeat shoppers.We’re celebrating explosive growth and need your help empowering every entrepreneur to grow their brand and build lasting relationships with their customers. We are a fully remote company, and we believe you should be able to work from anywhere. We have team members working from home offices across the globe, and our team has never been more connected. Tell us where you'd like to work when you apply!The engineering team at Smile.io believes in being proud of your code, owning what you ship, and embracing new tools to increase developer happiness. We believe small, empowered teams can ship products with the highest impact. Right now we’re working on expanding our product to support the massive growth of ecommerce.We currently power over 100,000 rewards programs, reaching more than 500 million customers, and serving 1M API requests/hour. Our primary deployment languages are Ruby on Rails, React &amp; Ember.js, but as a team, we enjoy learning new languages and technologies - so this list could change! We use Github, Slack, and Github Actions to communicate efficiently and ship code every day.We value diversity, inclusion, and belonging. It helps us build a better product, it helps us create opportunity for growth and change. It helps us enjoy the work we do, and create a supportive creative environment to do our best work. It helps us to be human.About the Team:Our Merchant Squad focuses on building &amp; maintaining experiences for e-commerce merchants using Smile on platforms like Shopify, Wix, BigCommerce. Our goal is to make using Smile's loyalty programs for merchants easy, delightful, and powerful. We build user experiences that include web interfaces, services for configuration and management, new user sign up, and merchant onboarding. If this sounds exciting, apply today!About the Role:As a Senior Software Engineer, you'll be working on a distributed team with diverse skills across the tech stack. We build features, enhancements, experiments, and deliver sustainable, quality software in an agile environment.What you'll help us achieve:<ul><li>Write, test, instrument, document, and maintain software for Smile.io</li><li>Review code and provide thoughtful, constructive feedback for your team</li><li>Collaborate closely with Product, Design, and Engineering teams to build new features</li><li>Analyze how your features are performing in production to learn and make the product better</li><li>Support a highly available service used by millions of users on a daily basis by participating in a weekly on-call rotation</li></ul>Who you are:<ul><li>Have high empathy in everything you do</li><li>Have built web experiences and systems at scale</li><li>Enjoy and thrive in a fully remote, distributed work culture</li><li>Are highly self directed and take initiative to go above and beyond expectations</li><li>Value clear written and verbal communication</li><li>Able to pick up new concepts quickly and put them into practice</li><li>Use data to validate your hypotheses and inform your decision making</li><li>You enjoy automating, and scaling</li><li>You believe in simplicity over complexity</li><li>You value agility and the ability to shift focus quickly</li><li>You value products over projects</li><li>You’re more focused on outcomes over output</li></ul>Bonus if you have:<ul><li>Ecommerce Industry Experience</li><li>API Development Experience</li><li>Experience with complex data structures and data architecture</li><li>Experience with automated integration testing and test automation</li><li>Security by Design, and Privacy by Design principles</li></ul>Our Tech Stack<ul><li>User Facing Applications</li><li>Ruby on Rails</li><li>Ember.js</li><li>React.js</li><li>HTML</li><li>CSS</li><li>Services</li><li>Ruby</li><li>Python</li><li>Data Layer</li><li>PostgreSQL</li><li>ElasticSearch</li><li>Kafka</li><li>Amazon Simple Queue Service</li><li>Snowflake</li><li>Metabase</li><li>Enviroment &amp; Infrastructure</li><li>GitHub</li><li>DataDog</li><li>Amazon Web Services</li><li>Terraform</li><li>Vault</li><li>Helm</li><li>Kubernetes</li></ul>Our commitment to candidates:At Smile, we understand that finding a new role is challenging and that self-doubt or imposter syndrome can prevent you from applying to a role, don’t let it! You have a ton to offer and we want you to feel encouraged to apply, even if you don’t check all of the boxes. If you are passionate about eCommerce and helping merchants grow through loyalty and reward, connect with us. At Smile, we rely on a range of backgrounds, experiences, and ideas. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Software Engineer

Job DescriptionSmile.io is looking for an Engineering Manager to be the first-line manager for a small team of engineers on our Shopper Squad.
Smile.io is the world’s largest loyalty platform, providing easy-to-use reward programs that help scale eCommerce brands, transforming one-time sales into loyal customers. Over 100,000 brands use Smile to turn transactional purchases into passionate repeat shoppers.
We need your help empowering every entrepreneur to grow their brand and build lasting relationships with their customers. We are a fully remote company, and we believe you should be able to work from anywhere. We have team members working from home offices across the globe, and our team has never been more connected. Tell us where you'd like to work when you apply!
The engineering team at Smile.io believes in being proud of your code, owning what you ship, and embracing new tools to increase developer happiness. We believe small, empowered teams can ship products with the highest impact. Right now we’re working on expanding our product to support the massive growth of eCommerce.
We currently power over 100,000 rewards programs, reaching more than 500 million customers, and serving 1 million API requests/hour. Our primary deployment languages are Ruby on Rails, React &amp; Ember.js, but as a team we enjoy learning new languages and technologies - so this list could change! We use Slack and Github to communicate efficiently and ship code every day.
We value diversity, inclusion and belonging. It helps us build a better product, it helps us create opportunity for growth and change. It helps us enjoy the work we do, and create a supportive creative environment to do our best work. It helps us to be human.
About the Team
The Shopper Squad is a cross-functional team focused on every system and interface that touches Smile shoppers to bring them the simplest, clearest loyalty experience. And to keep them coming back.
About the Role
The Engineering Manager provides direct supervision to individual contributor engineers, and aligns and reports to a Director of Engineering.
What you'll help us achieve:
<ul>
<li>Supports a team of engineers to be their best - healthy, autonomous, data-driven, and effective.</li>
<li>Collaborates closely with Product, Design, Marketing, and Support teams to build and deliver awesome new Shopper features</li>
<li>Works with the squad to analyze and learn how Shopper features are performing in production to continuously make the product better</li>
<li>Supports a highly available service used by millions of users on a daily basis</li>
<li>Participates in the team’s On-Call rotation</li>
</ul>
Who you are:
<ul>
<li>Builds candid and trusted relationships with directs</li>
<li>Has experience providing feedback and fostering team accountability</li>
<li>Has regular, ongoing conversations with directs about near-term goals, performance and career aspirations to support their growth and development</li>
<li>Leads by example - models behaviors and attitudes, exemplifies Smile's standards of conduct and leadership principles</li>
<li>Supports tactical delivery by providing directs with context and connection to the problem space</li>
<li>Affects change based on feedback</li>
<li>Facilitates and leads effective project kick-offs, syncs, retrospectives, etc</li>
<li>Communicates clearly and transparently, follows up and knows when to invite others into a conversation to ensure all voices and perspectives are heard</li>
<li>Time boxes decision making, raises blockers for resolution</li>
<li>Radiates project status appropriately to stakeholders and reporting hierarchy; manages risk</li>
<li>Aligns team with standard Smile delivery processes and artifacts</li>
<li>Has a technical education or background</li>
<li>Has strong communication skills, exhibits Smile values and has a sense of fun</li>
</ul>
Bonus if you have:
<ul>
<li>Prior experience writing code, preferably in RoR, React, Python</li>
<li>Hands on experience working in a cloud-based (AWS) environment with CI/CD and a tech stack similar to Smile’s</li>
<li>eCommerce industry experience</li>
</ul>
Our Tech Stack:
User Facing Applications
<ul>
<li>Ruby on Rails</li>
<li>Ember.js</li>
<li>React.js</li>
<li>HTML</li>
<li>CSS</li>
</ul>
Services
<ul>
<li>Ruby</li>
<li>Python</li>
</ul>
Data Layer
<ul>
<li>PostgreSQL</li>
<li>ElasticSearch</li>
<li>Kafka</li>
<li>Amazon Simple Queue Service</li>
<li>Snowflake</li>
<li>Metabase</li>
</ul>
Environment &amp; Infrastructure
<ul>
<li>GitHub / GH Actions</li>
<li>DataDog</li>
<li>Amazon Web Services</li>
<li>Terraform</li>
<li>Vault</li>
<li>Helm</li>
<li>Kubernetes</li>
</ul>

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