About SOCi:We are SOCi, the largest localized-marketing platform globally. We are looking to add a Full Stack Software Engineer to our team and help innovate our expanding group of products. You will have full ownership of a product together with your team. We are a mob programming environment which means we collaborate in real time to create solutions together. SOCi is on the Forbes 2021 list of America’s Best Startup Employers and we would love for you to be a part of our team.INTERNATIONAL APPLICANTS WELCOMEEngineering Manager (Remote, International)As an engineering leader in SOCi, you will work with your counterparts in Product Management and Design to deliver valuable products to our customers. You create a culture of learning, exploration, customer-centricity and proactive problem-solving. You ensure that every member of your team is partnering strongly with their respective counterparts in Product and Design, to form cross-functional Empowered Product Teams. You understand the difference between mercenary and missionary engineering teams, and set the direction to ensure the latter is happening. You’ve learned about the costs of top-down, command-and-control leadership and abhor it, instead aspiring to be a Servant Leader. You know how to create a sense of purpose and drive in the organization. You value learning above everything else, and expect that from your teams. You quickly recognize waste and inefficiencies and eliminate them on sight.Strong technical background, as well as deep understanding of modern product management (Marty Cagan, Dan Olsen etc school of thought) and modern software development (Tom &amp; Mary Poppendieck, Woody Zuil, Allen Holub, etc) practices will be critical to your success. You are able to speak both with engineers as well as product managers and designers in their own language and build trust, credibility and joint success in delivering valuable customer outcomes.Being responsible for your team, you take a strong interest in their growth and career development - you are keenly aware that investing in people is the key to great technology and products. You do so through mentoring, guidance, servant leadership and radical candor.Requirements:<ul><li>7+ years in hands-on engineering roles (4+ in senior / principal level)</li><li>5+ years in managing teams of at least 10 engineers</li><li>Solid understanding of AWS Well-Architected Framework, DevOps maturity framework and micro-service architectures</li><li>Solid understanding of OOP, relational database design, functional programming, and PHP/JS/MySQL</li><li>Strong product orientation with a track record of building great products</li><li>Strong track record of building well-performing teams</li><li>Solid understanding of Lean (“Lean Software Development” [Poppendieck], “Goal” [Goldratt])</li><li>Deep understanding modern Product Management techniques (“Inspired” &amp; “Empowered” [Cagan], “Lean Product Playbook” [Olsen], etc)</li><li>Skilled in giving feedback, creating accountability and building trust (“Crucial Accountability” [Patterson], “Radical Candor” [Scott], “Speed of Trust” [Covey], etc)</li><li>Deep understanding of creating and facilitating learning organizations (“Fifth Discipline” [Senge])</li><li>Demonstrated track record of partnership with product management and product designers</li></ul>Why you’ll love it here:<ul><li>Fully remote, diverse international team</li><li>An extremely talented group of engineers and tech leads to learn from</li><li>Active career coaching and professional development to keep you growing</li><li>Learning budget (books, online courses)</li><li>Directly see the impact of your work by working closely with customers and help build the fastest-growing mar-tech platform for top brands</li></ul>What's SOCi's culture like?SOCi stands for Selfless, Overachievers, Customer Centric, and Innovative. We strive to be in service to each other, consider learning as Job #1. We are life-long learners and care to grow the company just as much as we care to grow each other. We obsess over the customer problems such that we can deliver the most valuable solutions to them. We hold each other accountable, are candid in our feedback, and expect you to do the same. It's okay to make mistakes, it's not okay to not learn from them. We partner strongly across departments and function, as we know it'll take a village to succeed. One team, one dream.Be sure to mention the word EMPOWER when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

SOCi

Engineering Manager

Technical Support Engineer - Tier 3 (R&amp;D)The Technical Support Engineer is responsible for solving complex product issues in a very fast-paced and demanding environment. These issues range from straightforward product issues through complex integrations across multiple platforms and technology stacks. The ideal candidate must have a strong technical aptitude who can manage difficult and/or complex customer situations and be a powerful communicator with the ability to provide strong guidance towards a positive resolution. To be successful in this role the candidate must be able to execute with a high degree of competency in solving problems, while working cross-functionally with Product Development and Customer Success teams to resolve customer issues in a timely manner while maintaining excellent professional standards.Responsibilities and Desired Skills:<ul><li>Have excellent understanding of Application Programming Interfaces and how they are deployed and used in a customer environment. Be able to become an expert in the SOCi APIs and how to implement and support them in a production environment.</li><li>Have a current, functional command of SQL and how to write queries to solve specific customer issues. Have a strong understanding of database architecture and data models on which to build and execute SQL queries.</li><li>Have working web stack knowledge including HTTP, browser console and JavaScript.</li><li>Be well versed in Single SignOn methodologies and supporting technologies.</li><li>Have an in-depth knowledge of social platforms including Facebook, Instagram, LinkedIn, Twitter, etc.</li><li>Have exceptional understanding of Software-As-A-Service architectures and be well versed on the underlying technology stacks (Development Languages, Database Technologies, SSO Technologies, Hosting Technologies).</li><li>Be capable of performing in a fast paced, fast growing environment with aggressive SLAs.</li><li>Ability to communicate complex technical concepts clearly and concisely with customers via support tickets or phone (as needed).  </li><li>Have exceptional support triage and root cause analyses skills.</li></ul>Qualifications:<ul><li>B.S. in Computer Science or other technical degree or equivalent experience</li><li>2-4 years of experience as a technical support engineer, or software engineer, working in a team environment, and working directly with customers, internal or external</li><li>Knowledge of and/or experience in:</li><li>cloud computing and multi-tenant architecture concepts</li><li>supporting APIs and familiarity with integration protocols </li><li>basic testing principles as well as basic software engineering principles</li><li>basic syntax in 1-2 languages</li><li>PHP, SQL, Java</li><li>reading existing code to identify issues</li><li>writing simple functions</li><li>Familiarity with using revision control applications such as JIRA</li><li>Exceptional communication skills, both written and verbal are an ABSOLUTE must (if you are not an exceptional writer do not apply for this position - all candidates will be tested as part of the interview process)</li><li>Highly organized with great attention to detail</li><li>Ability to think creatively</li><li>Possess a competitive attitude with a persistent desire to win</li><li>Proven success in cross-functional collaboration </li><li>Experience in customer service, in non-technical environments</li><li>The ability to self-direct as circumstances change and priorities shift, based on organizational needs, without the need for constant management</li><li>Respect processes but be adaptable to change </li><li>Strong organizational and analytical skills with keen attention to detail</li><li>Ability to empathize and build customer relationships </li><li>Coachable, open to feedback, and dedicated to constant self-improvement</li><li>Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues</li></ul>Why Work for SOCi?  <ul><li>Everyone is held to the highest standards, but we make sure to have fun too </li><li>Opportunity to really make a difference and implement your ideas</li><li>Be a part of something you believe in</li><li>Culture of constant learning and professional growth</li></ul>About Us:SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last 4 years in a row.  The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence across search, social, reviews, listening, ads, bots, and more. As the largest localized marketing platform in the world, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless locations.Our accolades include:<ul><li>Recently closed a Series D investment round of $80 million, led by JMI Equity</li><li>4x honoree on Inc. 5000 Fastest Growing Companies in America</li><li>2x honoree on Financial Times’ Fastest Growing Companies</li><li>3x CEO Finalist for Ernst &amp; Young’s Entrepreneur of the Year award</li><li>Winner of the MarTech Breakthrough Award for Best Overall Social Media Management Platform</li><li>#1 Rank by Entrepreneur magazine’s Top Marketing Providers for Franchises, three years in a row</li><li>Front Runner for Gartner award in Reputation Management &amp; Brand Management</li><li>2021 Honoree on Forbes America’s Best Startup Employers</li></ul>What's SOCi's culture like?Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! This position is remote and thereby needing stable internet connection to be successful in this role. We offer flexible PTO, comprehensive health &amp; benefits packages, 401k and matching  (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories &amp; SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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