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Engineering Manager, Viewer Experience


1 year ago

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Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.

The Role

Empowering effective communication at work means much more than creating the simplest and fastest video recording product. Here at loom we spend a lot of time thinking about the person on the receiving end of that video too. Our viewer experience team is responsible for creating engaging, fast, and reliable video playback and collaboration experiences.

Loom is seeking a Engineering Manager to lead a mission-critical team of engineers working to continue evolving the quality and value of our viewing experience. On this team you’ll work closely with a team of fullstack engineers as well as data, research, design, and PM partners to deliver a world-class experience on loom’s most widely-used surface.


  • Own implementation, quality, and timely delivery of new viewing experiences

  • Support our highly-skilled team in their career goals and aspirations

  • Foster a healthy, supportive, and inclusive work environment within the team

  • Own a technical roadmap for our viewing experience, and collaborate closely with our design and product partners to create unified quarterly and yearly roadmaps for the team

  • Lead efforts to continuously improve application performance and reliability within our viewing experience

  • Advise and support the team on architecture, technical design, and debugging.

What We're Looking For

  • A track record of shipping widely-used products with high-quality user experiences as an engineering individual contributor and as an engineering leader

  • Previous experience leading a product engineering team with at least 3 direct reports

  • You know how to delegate appropriately but are comfortable jumping into code and technical discussions when necessary

  • Willingness to dive into unfamiliar technologies, and experience doing so

  • Demonstrated experience leading overall design and implementation of projects involving extensive collaboration with other engineers, product, and design.

  • Previous experience with video technologies is a plus


Perks at Loom

  • Competitive compensation and equity package

  • Comprehensive medical, dental, and vision coverage for employees and dependents (for US employees)

  • 14 paid company holidays plus Summer Break in July and Winter Break in December

  • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

  • Healthcare reimbursement (for International employees)

  • Life, AD&D, Short and Long Term Disability Insurance

  • 401(k) with 4% company matching

  • Wellness stipends

  • Unlimited PTO

  • Paid parental leave

  • Remote work opportunities

  • Professional development reimbursement

  • Home office & technology reimbursement


How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.


Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.


Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline  for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.


Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.


Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.


We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.


To learn more about how Loom collects and uses your personal information during the application process, please see the Loom Candidate Privacy Notice.


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Loom201-500 employees
Record your screen, share your thoughts, and get things done faster with async video.

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