Platform Consultant

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Due to our continued growth, we are expanding our European team of Platform Consultants to work with our rapidly developing client base.

You will support new customer onboarding and implementation across multiple projects and programs across some of the largest, most recognizable brands on the planet. Blending strong technical competency with a consultative approach, you will work seamlessly within the Enablement team, configuring the platform to ensure every Zoovu customer goes live with a solution that is properly integrated, documented, and provides a solid foundation for continued growth. When not working on projects, you will focus on internal initiatives that improve the teams’ capabilities and cultivates efficiencies within the organization.

Challenge yourself and progress your career with us!!

Responsibilities

• Support the onboarding and enablement of new customers buy building assistants, configurators, and chat conversations while training and enabling the customer to self-manage their solution.

• Consult with business stakeholders as a subject matter expert on what makes a good assistant, conversation – delivering a compelling customer experience while guiding customers to an in-the-box solution within the platform

• Act as the liaison throughout the customer enablement program, working as a team with additional Platform Consultants, Project Managers, and Solution Architects to ensure quality deliverables

• Seamlessly interact with product, support, and development teams as needed to accomplish daily activities

• Develop documentation based on as-is and future state of customer implementations

• Identify risks and potential blockers within projects and proactively mitigate

• Demonstrate a high level of competency in the Zoovu platform and continually stay up to date with industry trends, and latest features and functionality

• Contributes to ongoing initiatives that continuously improve our approach to efficiently and effectively deliver success to our customers

ESSENTIAL requirements:

• Bachelor’s Degree in Computer Science or equivalent

• 3+ years’ experience delivering complex projects / software on or before time

• Previous experience as a web developer / software engineer would be ideal

• Experience with web technologies, specifically HTML, CSS / CSS3 & JavaScript. As well as JS frameworks such as React.js, Vue.js, Amber or Angular would be beneficial

• Familiarity in integrations (REST APIs, Webhooks etc.)

• Experience in working with complex data sets and data manipulation

• Strong communication and relationship management skills

• Strong Consulting skills and ability to act as a trusted advisor to our customers

• Self-motivated, collaborative, responsible, and passionate about exceeding client expectations

• Effective communicator both internally and externally

• Ability to prioritize, multi-task, and perform effectively in ambiguous environments

• Outstanding asynchronous and remote communications skills

• Ability to explain technical concepts with ease and in the simplest manner possible to any type of audience (technical through non-technical)

• Ability to engage different teams while driving towards project success

DESIRABLE requirements:

• Existing knowledge of software in digital marketing and/or digital media space

• Experience of working in a SaaS or a PaaS environment would be desirable

• Highly effective at leading and facilitating executive meetings and workshops