Platform Support Engineer

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Description

Location: Remote in Ontario preferred

The Role

As a Web Development Support Engineer, you'll be responsible for providing developer-to-developer technical and product support for Apryse's Web PDF and document processing SDKs to our rapidly growing customer base, and you will also work on challenging programming and documentation projects.

You have this uncanny ability to discuss technical issues with both techies and non-techies, and communicate with confidence and ease. You are a natural idea accelerator and understand what it takes to work on mission critical projects. You are adventurous, competitive and driven to excel.

This is a great opportunity to learn all aspects of Apryse''s technology, be a key player in shaping our future product roadmap, while expanding your knowledge and developing your skills spanning the areas of customer service, technical support and multi-language/platform development. For entry-level applicants, we are willing to train the right candidate.

Take a look at what the Web Development Team Lead has to say about his team! https://apryse.com/blog/culture/employee-spotlight-blog-matt-parizeau

Responsibilities

• Design, code and debug applications in JavaScript/HTML/CSS.

• Provide timely and effective technical product support to existing and potential clients via email, chat, or phone.

• Analyze, debug, and critique customer application source code to diagnose and address any mistakes in design or implementation.

• Take ownership of technical issues, and work with our development teams to resolve more advanced issues when necessary.

• Proactively scope customer needs, and effectively recommend technical solutions using PDFTron technologies.

• Assist customers with evaluations or beta implementations of PDFTron technologies.

• Generate and maintain product documentation, and website content

• Design and implement continuous integration infrastructure for software development, testing, documentation, and customer deployment, using DevOps tools like Jenkins.

• Stay abreast of electronic document standards, industry developments, trends, emerging technologies, as well as competitor offerings.

Requirements

• A degree in computer science, computer/software engineering or equivalent.

• 2 - 3 years’ experience developing complex software projects.

• Strong proficiency in one or more of the following: C/C++, Java, C#, JavaScript/HTML/CSS.

• Experience in development on either Windows (.NET and native), Linux, or Mac environments. Experience in developing on mobile, or web platforms, a plus.

• Strong analytical and problem solving abilities.

• Comfortable working independently, as well as part of a fast-paced and collaborative team environment.

• Excellent interpersonal and communication skills, both written and verbal.

• Passionate about customer service, with previous customer service/technical support experience being a definite bonus.

• A can-do attitude, strong work ethic, and an eagerness to learn and to take on new challenges.

• Ability to work effectively through correct prioritization and management of tasks.

Benefits

• Competitive salary commensurate with experience & qualifications.

• A comprehensive extended benefits package including health, dental and vision for you and your family that starts from day one.

• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.

• Highly autonomous and entrepreneurial environment.

• Bi-weekly lunches and monthly socials.

• Annual recurring WFH allowance for you to purchase items you need for your home office.

• On going support for learning development so you can master your craft.

• Work with the hardware you're most comfortable with (Windows or Mac)

• Diverse and inclusive workplace where we all learn from each other.

• Excellent work-life balance with a flexible remote work environment.

Company Description
Apryse is the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
We are also a fast-growing company, chosen as one of Canada's Top Small & Medium Employers of 2022 by Mediacorp Canada Inc and selected among Canada’s best employers for recent graduates with its addition to the 2022 Career Directory.
Since having secured a $95M strategic growth investment in 2019, we have grown from approximately 50 employees to over 370, made eleven acquisitions, and in 2021, Thoma Bravo, the top private investment firm in the world for software, came on board with another strategic growth investment.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Internally, we foster an atmosphere of opportunity, growth, and success for every individual amidst an exciting and challenging entrepreneurial culture. Career progression is based on merit, not tenure. Every member of our vibrant team is empowered to be a contributor, innovator, and successful leader.

Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now.
Please note that due to the high volume of applications received, only short-listed candidates will be contacted.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
Thank you for your interest in Apryse!