Senior Engineering Manager, Developer Experience

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Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.

The Role

Loom is looking for an experienced and empathetic senior engineering manager to lead our Developer Experience team and inspire those they interact with. This person will be a strong technical and people-focused leader, who embodies the values we seek in our engineering leaders to continuously demonstrate cross team collaboration, curiosity and perseverance in the face of adversity, and an inner drive to have maximal business impact.

The Developer Experience team partners with the Infrastructure and Product Engineering teams of Loom to help elevate the developer experience at all phases of the development life cycle to help attain the goal of shipping with confidence. You’ll become a domain expert and a trusted partner to colleagues across the organization, working alongside a top-notch team across multiple disciplines to create a robust developer experience platform to support Loom in its journey to introduce a new mode of communication for the workplace.

Responsibilities

• Lead and manage our Developer Experience Engineering team, building out infrastructure and tooling that helps provide a best-in-class developer experience that allows our team to ship with confidence.

• Areas of ownership include development environment, testing, release, and observability tooling and process. Additional areas of focus include developer education and advocacy efforts.

• Manage, advise and lead the mission and roadmap for our Developer Experience Team, understanding the needs of our engineers and addressing the problems that most impact their productivity and the quality of our product for our users.

• Support integration and adoption of developer experience tooling, services across the engineering organization

• Empower internal teams with developer experience best practices and data

• Work with other engineering and product leaders to chart a roadmap of efforts that help us deliver with velocity while maintaining a high quality bar for our products.

• Collaborate cross-functionally with all the product engineering teams as well as the infrastructure teams

• Recruit, hire, and train your team, building a sense of belonging and psychological safety, growing each member from a place of empathy and good intentions

• Pair and brainstorm with engineers on architectural and technical topics

What We're Looking For

• Managed a team of 4 or more engineers while continuing to find ways to contribute technically, outside the critical path as a technical program lead

• Managed remote engineers distributed across multiple timezones

• 6+ years of professional full-time experience as a software engineer

• 2+ years of engineering management experience

• Led projects with multiple stakeholders and helped drive towards clarity and decision velocity, as well as influencing to get support for last mile integrations by partner teams.

• Strong ability to continuously balance important / urgent, short / long term work with strong reasoning rooted in business impact

• Strong technical ability, can rubber duck with teams on technical solutions due to deep understanding of effective software development best practices and understands the tradeoffs for when to build vs buy for tooling and what good process looks like and experience identifying and rectifying broken process

• Strong communicator and ability to effectively communicate at different altitudes, depending on audience (ICs to the CEO)

• Track record of hiring, retaining, and growing senior engineering talent

• Track record of shipping new software tools and services and iterating on them over time

• Developer Experience or Eng Productivity management or TL experience a plus

Perks at Loom

• Competitive compensation and equity package

• Comprehensive medical, dental, and vision coverage for employees and dependents (for US employees)

• 14 paid company holidays plus Summer Break in July and Winter Break in December

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

• Healthcare reimbursement (for International employees)

• Life, AD&D, Short and Long Term Disability Insurance

• 401(k) with 4% company matching

• Wellness stipends

• Unlimited PTO

• Paid parental leave

• Remote work opportunities

• Professional development reimbursement

• Home office & technology reimbursement

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline  for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

To learn more about how Loom collects and uses your personal information during the application process, please see the Loom Candidate Privacy Notice.