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ACN COMMUNICATIONS SERVICES LLC are hiring a Director of Architecture & Engineering

Senior Charlotte, North Carolina, United States posted 2026-11-06

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Job Summary

Leads ACN’s Architecture & Engineering (A&E) organization, combining current hands-on software and cloud engineering capability with enterprise architecture leadership. Accountable for coherent, actionable technical solutions, future-state modernization, engineering standards and team effectiveness across VIP, Salesforce and integrated platforms. Initially operates approximately 50% hands-on while establishing the function, evolving toward 25–40% as team capabilities mature.

Job Duties

• Lead and develop A&E technical specialists; assign solutioning work, coordinate expertise, manage priorities and work in progress, and hold the team accountable for timely, high-quality, complete outputs.

• Own current- and future-state enterprise architecture; ensure solution designs consider business processes, data flows, security, upstream/downstream dependencies, maintainability and long-term platform direction.

• Personally architect, prototype, code, review and troubleshoot complex applications, AWS, integration and data solutions when needed; remain technically credible and current.

• Direct incremental modernization of legacy, Oracle-centric systems, including compensation-engine architecture; trace relational dependencies and PL/SQL business logic, identify safe service boundaries, and partner with DBAs on performance and integrity.

• Oversee architecture deliverables including L0/L1/L2 diagrams as appropriate, design decisions, alternatives, implementation approach, technical dependencies, risks, operational considerations and effort estimates.

• Partner with VIP and Application Delivery managers on solution readiness and technical consultation; A&E owns solutioning quality and timeliness, while Delivery owns staffing commitments, execution and production delivery.

• Own engineering effectiveness across development standards, CI/CD, IaC, DevSecOps, automated quality, SRE, observability, resilience, reusable components and technical documentation; delegate implementation to domain leads and measure adoption.

• Build cross-platform knowledge and reduce key-person dependencies through collaboration, mentoring, cross-training and practical knowledge transfer; complete transitional work and improve operating processes.

• Present material designs to the Architecture Review Board for initial approval; progressively exercise delegated architectural authority as standards, consistency and governance maturity are demonstrated.

• Evaluate emerging technologies and AI-enabled engineering and business solutions with appropriate attention to integration, security, data governance, operational support and business value.

 

 

Required Skills and Abilities

• Demonstrated progression from hands-on software engineering to enterprise/cloud architecture and technical leadership; able to design, build, implement and support complex solutions.

• Deep practical AWS experience with serverless and event-driven systems (Lambda, API Gateway, EventBridge, SQS/SNS, Step Functions), APIs, IAM, RDS, S3, observability, containers and infrastructure as code.

• Strong application development foundation in Java, Node.js/TypeScript, Python or comparable languages; proficiency in distributed systems, asynchronous processing, integration and secure software design.

• Strong relational data architecture knowledge, including SQL, Oracle/PLSQL concepts, transactional integrity, data dependencies and modernization of database-centric business logic; specialist DBA tuning not required.

• Experience leading technical teams, challenging designs, setting engineering standards, managing technical work and communicating architectural tradeoffs to business and IT leadership.

• Practical understanding of AI/LLM architecture, enterprise integration and governance; hands-on agentic AI, AWS Bedrock, RAG or production AI integrations highly preferred.

Education and Experience

• 10–15+ years of progressive software engineering and architecture experience, including 3–5 years in technical leadership roles.

• Proven delivery of enterprise architecture, cloud-native implementations and incremental modernization of complex legacy systems.

• Bachelor’s degree in computer science, engineering or related discipline preferred; equivalent demonstrated experience accepted.

Working Environment

 

  • Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite.
     
  • Office environment Mon-Fri, between the hours of 8 A.M to 5 P.M
     
  • The position may require occasional travel for continuing education, training or support.

 

 

 Physical Requirements:

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.


To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. 

The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer. 

Required to stand periodically; walk, hear, listen, talk, and visually see. 

Use hands to finger, handle, or feel; the ability to reach with hands and arm. 

The ability to lift up to 15 pounds at times. 


Security Training Requirement: 
Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.


Federal and State Disclaimer

ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers+ Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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