Position Overview
We are seeking a hands-on E-Commerce Specialist & Web Developer to manage and grow our e-commerce websites. This position combines product/catalog management, web development, AI-assisted development and automation, and customer support.
Responsibilities
- Create, update, and maintain product listings, pricing, images, specifications, categories, and collections on Shopify and other e-commerce platforms.
- Manage bulk product imports, exports, and updates using CSV/Excel.
- Maintain and improve Shopify and other websites using HTML, CSS, JavaScript, Shopify Liquid, and related technologies.
- Build and maintain APIs and integrations between websites, inventory/ERP/CRM systems, vendors, and other platforms.
- Use AI coding and automation tools to develop integrations, automate repetitive tasks, improve product data, and enhance website functionality.
- Experience with WordPress, WooCommerce, Magento, or similar platforms is a plus.
- Improve website navigation, search, product pages, speed, technical SEO, analytics, and conversion tracking.
- Troubleshoot website, app, checkout, product-feed, and integration issues.
- Monitor and respond to website chats, emails, contact forms, and inbound phone calls.
- Assist customers with product information, online orders, website questions, and route sales opportunities to the appropriate team member.
- Work closely with sales, operations, and management on e-commerce initiatives.
Qualifications
- 2+ years of e-commerce, web development, or related professional experience.
- Hands-on experience with Shopify or another major e-commerce platform.
- Experience managing large product catalogs and product data.
- Working knowledge of HTML, CSS, JavaScript, APIs, and system integrations.
- Experience using AI-assisted coding/development tools.
- Strong Excel/CSV and data-management skills.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills and comfortable communicating with customers by chat, email, and phone.
- Ability to work independently, manage multiple priorities, and learn new technologies quickly.