About the Role
Lead an engineering team building and improving AI agents for customer support at an enterprise AI software company. You will combine technical leadership, customer collaboration, and hands-on problem solving to deliver reliable solutions that can scale to large user bases.
What You'll Do
Lead, mentor, and grow engineers building AI agents for complex customer interactions.
Work directly with enterprise customers to understand operational challenges and translate them into scalable agent solutions.
Oversee deployments from initial implementation through ongoing iteration and optimization.
Partner with product, design, and research teams to identify shared customer needs and inform platform development.
Help define technical strategy and the roadmap for AI-powered customer support.
Maintain strong engineering standards while fostering ownership, speed, and customer focus.
What We're Looking For
At least 5 years of software engineering experience and 1 or more years managing or leading engineers.
Backend or product engineering experience building customer-facing products or complex distributed systems.
Proficiency in Python, with production experience using TypeScript and asynchronous programming.
Strong technical depth and comfort investigating failures across complex software systems.
Clear communication skills and experience working directly with enterprise customers.
Experience with LLM applications, agentic workflows, or multimodal models is a plus.
Compensation & Benefits
Base salary: $300,000 to $360,000 annually. Visa sponsorship is available.
Location
On-site in New York, New York.