Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- Experience troubleshooting technical issues for internal/external partners or customers.
- Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience using AI for workflows.
Preferred qualifications:
- Experience leveraging and integrating AI systems to optimize technical workflows and scale efficiency.
- Experience in resolving complex systems issues and managing external partners or customers.
- Experience in the payments sector, with deep domain knowledge.
- Program management skills with a track record of coordinating cross-functional teams and driving process improvements.
- Excellent communication and people-management skills, with a proven ability to manage stakeholders and lead technical innovation.
About the job:
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Customer and Partner Solutions Engineer (CPSE) you will be a primary technical advisor and solutions guide for Google Pay (GPay), helping businesses around the world deliver seamless and secure digital payment experiences.
You will focus on developer enablement, integration consulting, and partner success while collaborating closely with internal cross-functional teams. You will spend your days supporting external merchants, payment service providers (PSPs), and e-commerce platforms as they integrate Google Pay, troubleshooting complex web and mobile checkout flows, and triaging partner technical issues. You will maintain integration documentation, draft practical implementation guides, and provide sample code to make onboarding effortless. As the primary technical bridge to our partners, you will identify integration friction points, diagnose live transaction issues, and package valuable real-world feedback directly for our internal Product and Engineering teams to shape future platform enhancements.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
US: $102000 - $144000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities:
- Maintain Google Pay developer documentation, integration playbooks, and partner resources, while managing and triaging technical issues submitted by developers and partners.
- Act as a trusted technical advisor for merchants, payment service providers (PSPs), and e-commerce platforms, guiding them through the architectural design and end-to-end implementation of Google Pay across web and mobile surfaces.
- Diagnose and resolve complex integration and transactional issues, collaborating closely with external engineering teams to ensure optimal checkout reliability, performance, and security.
- Gather real-world partner insights and technical feedback to advocate for platform enhancements, translating integration challenges into actionable requirements for internal Google Product and Engineering teams.
- Create and maintain reference implementations, code samples, testing guides, and integration tools that streamline onboarding and make adopting Google Pay fast and frictionless for developers.