Senior Full-Stack Software Developer, Customer Engagement Center

Overview

We are looking for a Senior Full-Stack Software Developer to build the applications, integrations, and AI-driven tools that make our Customer Engagement Center faster and more effective. You will work across the stack, from the enterprise GraphQL API layer that connects our systems to the user-facing experiences agents and customers rely on, including LLM-powered chatbots. You will partner with business stakeholders to turn complex requirements into clear, scalable solutions. You will also mentor developers and help set API and platform standards.

Key Responsibilities

Design and build full-stack solutions that reduce handle time, automate routine work, and improve the customer and agent experience in the Customer Engagement Center.
Design, build, and deploy user-facing chatbots and conversational assistants using LLMs, including prompt design, retrieval-augmented generation (RAG), tool/function calling, guardrails, and evaluation.
Lead development of the enterprise GraphQL API layer, meeting performance, scalability, and security standards.
Partner with business stakeholders and technical teams to understand needs and deliver simple, effective solutions.
Define and enforce API design standards, governance, and best practices.
Mentor mid-level and junior developers, fostering collaboration and technical excellence.
Work with MS SQL, PostgreSQL, Oracle DB, and other data stores to ensure efficient data access and transformation.
Improve developer experience so other teams can integrate with the platform easily.
Take part in architecture discussions on integration patterns and enterprise connectivity.
Drive continuous improvement in CI/CD pipelines, containerization, and deployment.

Required Skills & Qualifications

5+ years of professional software development experience.
Expert proficiency in JavaScript/TypeScript and Node.js.
Strong front-end experience with a modern framework (e.g., React) for building responsive, user-facing applications.
Deep experience designing and implementing GraphQL and REST APIs.
Hands-on experience building LLM-based applications, such as customer-facing chatbots or assistants, using LLM APIs (e.g., OpenAI, Anthropic, Azure OpenAI, AWS Bedrock).
Strong understanding of API architecture, authentication, and authorization.
Hands-on experience with relational databases (MS SQL, PostgreSQL, Oracle DB).
Proficiency with Docker for containerization and deployment.
Familiarity with event-driven architecture (SNS/SQS, Kafka).
Knowledge of API gateway technologies and microservices architecture.
Ability to explain complex technical concepts clearly to non-technical stakeholders.
Proven track record delivering scalable solutions in enterprise environments.

Preferred Qualifications

Experience integrating contact center or customer service platforms (e.g., CRM, telephony, case management, knowledge bases).
Familiarity with vector databases, embeddings, and LLM observability and evaluation tooling.
Familiarity with CI/CD pipelines, DevOps practices, and cloud platforms (AWS, Azure, or GCP).
Strong leadership and mentoring skills, with the ability to influence technical direction.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?