Join OneAdvanced
At OneAdvanced, we use Success Profiles which are different from the traditional job descriptions youmay be familiar with. They focus on two key areas: Accountability and Capability. • Accountabilityrepresents the responsibilities and outcomes you are expected to deliver. • Capability represents theskills, behaviours and competencies you need to succeed Success Profiles show what you’reresponsible for and what you’ll need to unleash your potential. They also help identify developmentneeds, and tailored learning opportunities within Skills Universe. Success Profiles are mapped to yourrole, not you as an individual.
What You Will Do
- Lead or assist in the implementation, configuration, and customisation of ServiceNow modules, especially ITSM and ITOM, to meet business requirements.
- Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform.
- Customise and integrate ServiceNow applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management.
- Implement and configure ServiceNow ITOM modules (e.g., Discovery, Event Management, Orchestration) to monitor infrastructure and services.
- Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management.
- Integrate ServiceNow with third-party systems to automate operational tasks and processes.
- Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies.
- Utilise ServiceNow’s integration hub, orchestration, and automation tools to optimize service processes and increase efficiency.
- Troubleshoot and resolve issues related to ServiceNow platform and integrations.
- Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability.
- Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions.
- Create detailed technical documentation including design specifications, process documentation, and user guides.
- Modify existing and configure new functions in line with business requirements
- Ensure solutions are scalable, maintainable, and meet business requirements.
- Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support.
- Advise our customers on possibilities of automating their existing processes using ServiceNow.
What You Will Have
- 7 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations.
- Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration).
- Strong understanding of CMDB best practices and ServiceNow Discovery tool.
- Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform.
- Experience with API-based integrations using REST, SOAP, or other web services.
- Solid understanding of ITIL processes and experience with ITIL-aligned implementations.
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas.
- Excellent inter-personal skills and the ability to build relationships and manage user expectations.
- Be willing to take initiative in problem identification and solution provision.
- Ability and willingness to travel as required
- Excellent verbal and written communication skills
- Ability to manage multiple tasks, prioritise effectively, and meet project deadlines.
What We Do For You
Wellbeing that means something
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- Pension with 5% matched company contributions
- Life assurance worth 4x your salary from day one
- Free financial planning session with the option to engage in more tailored financial coaching.
Grow your career with us
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
Making a Difference
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
- ULEV car scheme with 1,000+ models
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com