Role: ServiceNow Developer
Focus: ServiceNow development, secure integrations, ITSM, automation, and AI capabilities.

Key Responsibilities:

Design, develop, test, deploy, and maintain ServiceNow applications and enhancements.
Build secure REST/SOAP integrations, APIs, webhooks, IntegrationHub, and MID Server solutions.
Develop JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
Configure ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
Build user-friendly experiences using Employee Center, Service Portal, workspaces, UI Builder, and mobile.
Troubleshoot platform, integration, data, and performance issues; follow security, testing, code review, and release standards.
Collaborate with technical/non-technical stakeholders and support upgrades, releases, documentation, and automation initiatives.

Required Skills:

ServiceNow Development & Configuration – 4+ years
JavaScript / Client & Server-side Scripting – 3+ years
API Integration, REST/SOAP, JSON/XML, OAuth 2.0 – 2+ years
ServiceNow ITSM, Flow Designer, IntegrationHub, Service Catalog, ACLs, CMDB – 2+ years
Employee Center, Service Portal, UI Builder, Configurable Workspaces – 2+ years
ServiceNow AI: Now Assist, GenAI, Predictive Intelligence, Virtual Agent, or AI Search – 2+ years
Testing, source control, code review, release management, troubleshooting, and stakeholder communication – 2–3+ years