Job details

We're looking for a Solution Architect & Tech Lead, Dynamics 365 CE to become the long-term technical owner of our highly customized Revenue Technology platform, centralized around Dynamics 365 CE.

With the launch of our new Dynamics 365 Sales, Customer Service, and Customer Insights – Journeys scheduled for August 2026, you'll assume technical ownership from our implementation partner and lead the evolution of our highly customized Dynamics ecosystem. You'll inherit a Phase 1 Dynamics 365 CE implementation with significant customizations and will be responsible for evolving its architecture, expanding its capabilities, and enhancing both the platform and its custom code while ensuring long-term scalability, maintainability, and supportability. While Dynamics 365 CE is the core platform, you'll also provide technical leadership across the applications and integrations that support it.

This is a hands-on role (approximately 75% architecture and development, 25% technical leadership) ideal for an experienced Dynamics architect who wants to expand into enterprise SaaS architecture, AI-assisted development, and modern integration technologies.

Job description

• Own the technical architecture and evolution of our Dynamics 365 CE platform and supporting application ecosystem. 
• Serve as the primary technical advisor to Revenue Technology leadership on architecture, integrations, and technology decisions. 
• Design scalable solutions that simplify our technology landscape by favouring configurable, buy-over-build approaches wherever practical. 
• Lead architecture across a complex ecosystem of CCaaS platforms, AI-powered customer technologies, data platforms, and third-party integrations.
• Stay hands-on by designing solutions, conducting ongoing code reviews to maintain quality, consistency, and engineering best practices, and solving complex technical challenges.
• Mentor a team of experienced developers and establish engineering best practices.
• Clearly communicate complex technical solutions, problems, and risks to non-technical stakeholders.
• Partner with Revenue Systems, Product, and Data Engineering to deliver scalable technical solutions.
• Evaluate prospective SaaS platforms and advise on architecture, integration effort, scalability, and long-term maintainability.
• Maintain documentation of the technical architecture, integration designs, and key architectural decisions for Dynamics 365 CE and its supporting ecosystem, keeping it current as the platform evolves.
• Help define our AI-assisted software development strategy and drive adoption of modern engineering practices that improve productivity and software quality. 

Job Qualifications

Required

• 5+ years of hands-on Microsoft Dynamics 365 CE experience, including Sales and Customer Service (Customer Insights – Journeys is a strong asset).
• Experience as a Solution Architect, Technical Lead, or senior Dynamics technical owner.
• Deep technical proficiency within the Microsoft Power Platform and Dataverse ecosystem, including custom plugin development (C#/.NET), JavaScript, PowerApps Component Framework (PCF), and Dynamics 365 CE customization and extension patterns.
• Strong experience designing enterprise application architectures and API-based integrations.
• Strong understanding of application and data architecture best practices.
• Experience mentoring software developers.
• Experience working across complex SaaS ecosystems with multiple integrated business platforms.
• A passion for simplifying technology, embracing AI, and continuously learning.

Nice to Have

• Experience integrating Dynamics with CCaaS platforms such as Twilio, Five9, or similar solutions.
• Experience with Microsoft Azure Integration Services or Azure Functions.
• Microsoft Dynamics 365 and/or Power Platform certifications.
• Experience with AI-assisted development tools such as GitHub Copilot, Claude Code, Cursor, Codex, or similar technologies.