Company Overview
Farmers Business Network, Inc. (FBN®) is a pioneering digital marketplace and farmer-to-farmer network dedicated to empowering family farmers globally while promoting sustainable agriculture. With over 117,000 members, FBN's Farmers First® promise unites growers and ranchers in their quest to maximize profitability and increase food production. FBN leverages data, AI and direct-to-farm delivery to simplify the agricultural supply chain, boosting convenience and transparency, reducing farm input costs, enhancing access to financing and services, and providing personalized farm insights. Its Gradable® joint-venture helps thousands of farmers adopt and earn rewards for regenerative practices while simplifying the access of regenerative products for the world’s leading food companies and grain buyers.
Position Summary
Own the agents that talk to FBN's customers. You design, build, evaluate and run the member-facing agents for customer support, lending and sales. The goal: farmers get fast, correct answers and orders at any hour, and our teams spend their time on the work that needs a person.
Responsibilities
- Customer support agent (about 40%). Take our CX agent from a staff copilot to a member-facing agent that answers order status, invoice, return and product questions, and covers off-hours. Decide with the CX lead which replies the agent can send by itself, and build the hand-off to a person for the rest.
- Lending agents (about 25%). Automate loan operations: read, sort and file loan documents, spread borrower financial statements, follow up on conditions to close, and contact new land-loan leads within minutes. Work inside our loan origination system (nCino on Salesforce) and its controls.
- Sales and order agents (about 20%). Build agents that take routine and repeat orders, follow up on stalled carts and quotes, return missed sales calls and send SMS outreach that hands warm leads to a sales rep.
- Evals, safety and operations (about 15%). Build eval suites from real cases (135K support cases and 1.1M calls already mined). Measure accuracy, safety, latency and business outcomes. Set guardrails, monitoring and incident response for agents that act for FBN in front of customers.
- Owns the customer-facing agent portfolio end to end: design, build, evals, launch and run.
- Decisions owned: agent architecture, tool and data access, eval criteria and launch readiness. Business owners approve what the agent may say and do.
- Impact: company-wide. These agents are a main part of the FY27 AI plan for Direct, CX and Lending.
- Sets the standard practice for how FBN builds and evaluates customer-facing agents. Mentors other engineers and the business champions.
Minimum Qualifications
- Bachelor's degree in computer science or a related field and 8+ years of software engineering experience, or 12+ years of related experience. (FBN S5 standard.)
- Shipped LLM-based agents or assistants to real users in production, with tool use, retrieval and multi-step workflows.
- Built eval suites and used them to decide launches: offline test sets from real data, online monitoring, and regression checks.
- Strong backend engineering in Python or TypeScript: APIs, queues, data pipelines, cloud (AWS).
- Integrated with business systems such as a CRM, ERP, telephony or messaging platform, with care for auth, permissions and audit trails.
- Clear judgment on safety: when an agent should act, when it should draft, and when it must hand off to a person.
- Works directly with non-technical business owners. Turns an unclear customer problem into a scoped agent with success criteria.
Preferred Qualifications
- Customer support automation, contact center or conversational AI experience.
- Lending, fintech or regulated workflows (document processing, KYC, credit policy).
- Salesforce, nCino, NetSuite or Dialpad APIs. SQL on a data warehouse (Redshift).
- Agriculture, marketplace or e-commerce background.
To understand the physical demands of this job, please click this link and refer to Template B.
The following represents FBN's reasonable estimate of the US national average base salary range for this role based on market data and placement of internal employees: $220,000-$245,000. This salary range may vary based on geography and the higher cost of labor in some metropolitan areas.
Beyond Base Pay, FBN also offers all full-time/permanent employees competitive total compensation packages that include equity compensation (dependent upon job level), incentive/bonus plans (dependent upon position), paid holidays plus an additional floating holiday, work flexibility including paid time off and remote work if your role is eligible, parental leave, benefits including but not limited to: medical, dental, vision, wellbeing, short & long term disability, life insurance, 401k, HSA employer contributions, and more.
FBN is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FBN considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.
FBN is also committed to providing reasonable accommodations to the known limitations for qualified applicants with disabilities and disabled veterans in our job application process. If you need assistance to complete this form or participate in an interview, please let us know.